Peaks & Plains Housing Trust
Investment Delivery Customer Liaison Officer
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Investment Delivery Customer Liaison Officer
Investment Delivery Customer Liaison Officer Location: Ropewalks, Newton Street, Macclesfield, Cheshire Salary: £32,000
Agile Working
Offering a mix of home and office/on-site work
About the Role
We’re a housing provider in Macclesfield, managing over 5,000 properties across East Cheshire and beyond. Our focus? Ambition—delivering more homes, regenerating communities, and investments in what we own. We ensure housing stability for those in need while striving to be outstanding landlords for our residents.
A fantastic opportunity is now open for an Investment Delivery Customer Liaison Officer to thrive within our team.
The role will require you to support the Investment Delivery Team by:
- Acting as an effective and efficient tenant liaison for planned investment work in residents’ properties.
- Ensuring Contract Management compliance covering investment, energy efficiency, and zero carbon programmes.
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Responsibilities
- Liaise actively with residents regarding ongoing property investment updates.
- Discover and guide development opportunities to align with operational and strategic goals.
- Provide detailed reporting to management on progress, risks, and performance.
- Work collaboratively with colleagues and external partners to enhance customer experience and streamline service offerings.
- Monitor health and safety standards and ensure compliance with company processes.
Benefits
- 29 days annual holiday plus birthday leave and Bank Holidays
- An outstanding, pension scheme tailored to your needs
- Health and wellbeing support, including access to benefits under our Health Cash Plan
- Training and development opportunities to experience career growth
- Modern office environment, with a focus on agility and offering flexibility as part of our operations
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Requirements
The ideal candidate will likely have:
- Customer-facing experience, including working closely with contractors
- Demonstrated ability to deliver complex multi-million pound projects
- Strong communication skills, adept at both giving and receiving information from external partners
- Solid administrative abilities and proficiency in data analysis and report production
Closing Date: 16th July 2026
- Shortlist Date: 17th July 2026
- Interview Date: To be confirmed (TBC)
For further information, refer to the [full job description attached to this advert](not explicitly stated). Our company values are central to how we operate, so applicants offering shared values are encouraged to apply.
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