M&G plc
Investment Proposition Oversight Analyst
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Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Role
The Investment Proposition Oversight Analyst supports the effective oversight of investment propositions delivered via third-party partnerships (including FNZ). The role is responsible for day-to-day oversight activities, monitoring, MI production and issue management to ensure that third-party platform services operate in line with M&G’s Third Party Risk Management & Outsourcing (TPRMO) Framework, internal controls and regulatory expectations.
The role supports senior colleagues by providing clear visibility, timely escalation and robust assurance across service performance, risk and customer outcomes for platform-based propositions. The role holder will carry out responsibilities through oversight and coordination, relying on appropriately qualified subject matter experts across business areas such as Technology, Operations, Finance and Risk for technical input and execution.
Key Responsibilities
Third Party Oversight Support
- Support the oversight of third-party platform arrangements (including FNZ) in line with the TPRMO Framework and Outsourcing Policy
- Act as a key contact point for oversight activity relating to assigned platform arrangements
- Support Third Party Arrangement Owners (TPAOs) and Arrangement Managers (TPAMs) in meeting their governance and oversight obligations
- Maintain sufficient understanding of the services provided by investment outsourcing partners and their associated risks to support effective oversight, assurance and escalation
Monitoring, MI & Controls
- Produce and maintain oversight MI, including:
- Service performance against SLAs and KPIs
- Incident, breach and issue tracking
- Risk indicators and emerging themes
- Monitor third-party service performance and identify trends or concerns requiring escalation
- Support the operation of platform oversight forums (e.g. SteerCos, working groups), including preparation of papers, packs and action logs
- Apply informed judgement and constructive challenge when reviewing oversight information, incident trends and SME inputs, ensuring risks are fully understood and appropriately escalated
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Issue, Incident & Escalation Management
- Reporting for identification, logging and tracking of incidents, breaches and control issues relating to key third-party investment governance services
- Ensure issues are escalated promptly and proportionately to senior colleagues where required
- Track remediation actions and evidence closure
Proposition & Regulatory Support
- Support senior colleagues in ensuring third-party investment governance propositions meet key expectations and requirements including product governance and pricing requirements as well as operational resilience standards for outsourced services
- Assist with any required audit activity relating to third-party oversight, including evidence collation and follow-up actions
Stakeholder Collaboration
- Work collaboratively with colleagues across Propositions, Technology, Operations, Finance and Risk to ensure joined-up oversight
- Engage constructively with third-party partners (e.g. FNZ) on routine oversight activity and information requests, under senior guidance
- Contribute to continuous improvement of oversight processes and MI
Key Focus Areas
- Supports oversight of material third-party arrangements
- High degree of attention to detail required due to regulatory and customer impact
- Operates with defined frameworks, policies and senior escalation routes
Knowledge, Skills & Experience
Essential
- Experience within financial services, preferably in propositions, platforms, operations, risk or governance
- Understanding of third-party risk, outsourcing or supplier oversight (or strong willingness to learn)
- Strong analytical skills with experience producing MI and reports
- Ability to manage multiple tasks, track actions and meet deadlines
- Clear written and verbal communication skills
- Strong relationship-building skills with both internal and external stakeholders
Desirable
- Knowledge of FCA regulation, Consumer Duty or product governance
- Experience working with platform providers (e.g. FNZ) or outsourced service models
Behaviours & Capabilities
- Works collaboratively and supports senior colleagues effectively
- Escalates issues appropriately and in a timely manner
- Takes ownership of assigned activities and follows through to completion
- Demonstrates a risk-aware and customer-focused mindset
Governance & Policy Responsibilities
- Operates in line with the Third Party Risk Management & Outsourcing Policy and associated frameworks
- This role is an enabler of effective Third Party Oversight, providing monitoring, insight and assurance, but does not carry senior accountability for third-party risk ownership
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Work Level
- Experienced Colleague
Recruiter
- Phoebe Ewers
Reporting to
- Head of Investment Propositions
Location
- London, Edinburgh, Stirling (Hybrid-working with 2-3 office-based days in one of the listed office locations)
What we offer
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future.
Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments
- Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave through our market leading Inspiring Families policy
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind
To explore more about life at M&G and our full benefits offering, visit Life at M&G
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration.
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