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Job Summary
Calero, the leading technology expense management solution for complex enterprises, is looking for an Invoice Specialist in our Cannock, Tunbridge Wells, or Edinburgh office. Reporting to the Functional Work Centre Manager, Invoice & Data, you will be responsible for obtaining, chasing, and loading invoices across multiple platforms and clients. This role is an integral, customer facing, collaborative, results oriented position where you will be provided with training opportunities and given a real chance to impact the operations of the organization. You will become the key contributor to the initial loading Service Level Agreements (SLA). The key activities are to ensure that the invoices are entered into the system in adherence to our client specific requirements.
Essential Job Responsibilities
- Prepare and load client’s telecom invoices as per SLA requirements for each customer
- Validate accuracy of invoice data entered; invoice date, vendor remit, expense/charges, invoice amount and accounting distributions, note invoice for variances and validation completed
- Identify and collect missing invoices as assigned
- Monitor all open helpdesk tickets for assigned customer(s) and escalate to Service Operations Manager as necessary
- Interact with internal staff and vendors to resolve billing issues
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Experience
- 1+ year prior work experience in customer service
- A combination of work experience and education may be considered
Skills
- Knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), data entry systems
- Strong troubleshooting abilities for both systems and networking
- Knowledge of log file output, which includes, understanding and analysing end user issues
Competencies
- Excellent verbal, written, and non-verbal communication skills
- Lead by example by maintaining strong ethics, values, trust and integrity
- Action oriented, results driven, and ensures accountability
- Customer Focused
- Quality decision making
- Analytical skills
- Organizational skills and planning/priority setting
- Excellent ability to work collaboratively and confidentially with all levels in the organization
Benefits
- Private Healthcare for you and your immediate family
- Gym Membership at Nuffield Health or equivalent
- Life Insurance (pay out being 4 times your salary)
- Competitive Paternity and Maternity Package
- Pension Contribution
- Team Building Budget and Employee Events
- Office Drinks, Snacks, Coffee etc.
- Volunteer Day
- Flexible Bank Holiday Policy
Internal Career Growth
Calero is committed to investing in our employees and helping them advance their careers within our company whenever possible. All leaders should be encouraging career growth discussions and support their team’s growth. Employees who apply to a job internally will be considered if they:
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- Meet the position’s minimum criteria
- Perform their current job satisfactorily
- Has not been subject to disciplinary action in the past 6 months
- Have held their current position for at least 1 year A shorter time frame will be considered only after the internal candidate has prior written approval from the VP they currently report into
Employees should notify their managers when they apply for an open job opportunity. HR will confirm eligibility with their current manager prior to scheduling an interview with the hiring manager.
If the employee has been in their current position for less than 1 year, HR will reach out to the internal candidate’s current manager and VP to gain approval prior to scheduling an interview with the hiring manager for the new role.
Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
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