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Involvement and Engagement Manager, AD WARRIOR
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Involvement and Engagement Manager, AD WARRIOR
Involvement and Engagement Manager (FTC)
Location: Hybrid Salary: £55,000 per annum Vacancy Type: Fixed Term Contract for 12 months
About the Role
At [organisation name], they are committed to building homes and communities where people can truly thrive. They’re now looking for an Involvement and Engagement Manager on a 12-month fixed-term contract to lead how they listen to, involve, and empower their customers in shaping their services and communities.
This is a pivotal role within their Customer Experience directorate, where you will take the lead on delivering their customer involvement and engagement strategy.
You’ll ensure their customers have genuine opportunities to influence decisions, co-create services, and have their voices heard at every level of the organisation.
Working closely with colleagues and stakeholders, you’ll:
- Embed customer insight into business decisions,
- Promote a culture of continuous improvement, and
- Strengthen relationships across the communities they serve.
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Responsibilities
- Leading and delivering a customer involvement and engagement strategy aligned to business priorities
- Designing and delivering inclusive engagement activity (forums, panels, surveys, and digital channels)
- Ensuring customer insight and data drives service improvements and decision-making
- Building strong relationships with customers and ensuring diverse voices are represented
- Acting as a key point of contact for MPs and local councillors
- Embedding a customer-focused culture across teams and influencing service design
- Monitoring and evaluating impact, reporting outcomes to senior leaders
- Leading on regulatory compliance (including Housing Ombudsman Code and consumer standards)
- Supporting customer-led scrutiny, co-design, and community initiatives
- Promoting equality, diversity, and inclusion in all engagement approaches
Requirements
- Proven experience in customer engagement, community development, or similar roles
- Strong understanding of housing sector regulation and best practice
- Excellent communication, facilitation, and relationship-building skills
- Experience of delivering inclusive engagement programmes
- Ability to turn feedback into meaningful service improvements
- A genuine commitment to resident voice, empowerment, and co-production
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About the Organisation
[Name of organisation] is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation. They also have an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market.
To Apply
If you feel you are a suitable candidate and would like to work for [organisation name], please [click here to apply].
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