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Involvement and Engagement Manager
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Involvement and Engagement Manager
Involvement and Engagement Manager (FTC)
Location: Hybrid
Salary: GBP £55,000 per annum
Vacancy Type: Fixed Term Contract for 12 months
At Stonewater, we’re committed to building homes and communities where people can truly thrive. We’re now looking for an Involvement and Engagement Manager on a 12-month fixed term contract to lead how we listen to, involve and empower our customers in shaping our services and communities.
About the Role
This is a pivotal role within our Customer Experience directorate where you’ll take the lead on delivering our customer involvement and engagement strategy.
You’ll ensure our customers have genuine opportunities to influence decisions, co-create services, and have their voices heard at every level of the organisation.
Working closely with colleagues and stakeholders, you’ll embed customer insight into business decisions, promote a culture of continuous improvement, and strengthen relationships across the communities we serve.
Responsibilities
- Leading and delivering a customer involvement and engagement strategy aligned to business priorities
- Designing and delivering inclusive engagement activity (forums, panels, surveys, and digital channels)
- Ensuring customer insight and data drives service improvements and decision-taking
- Building strong relationships with customers and ensuring diverse voices are represented
- Acting as a key point of contact for MPs and local councillors
- Embedding a customer-focused culture across teams and influencing service design
- Monitoring and evaluating impact, reporting outcomes to senior leaders
- Leading on regulatory compliance (including the Housing Ombudsman Code and consumer standards)
- Supporting customer-led scrutiny, co-design, and community initiatives
- Promoting equality, diversity, and inclusion in all engagement approaches
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What We’re Looking For
- Proven experience in customer engagement, community development, or similar roles
- A strong understanding of housing sector regulation and best practice
- Excellent communication, facilitation, and relationship-building skills
- Experience of delivering inclusive engagement programmes
- Ability to turn feedback into meaningful service improvements
- A genuine commitment to resident voice, empowering, and co-production
Discover Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of houses, including:
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- Affordable properties for general rent
- Shared ownership
- Sale properties
- Specialist accommodation
- We are an ambitious housebuilding programme
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial, as well as those who want to make a difference and transform peoples’ lives.
Stonewater’s Inclusive Practices
- Disability Confident Employer: Working towards accreditation as a Disability Confident Leader, allowing us to record and support disability, mental health, and wellbeing in the workplace.
- Advanced Employer of Investing in Ethnicity Maturity Matrix accreditation.
- Committed to being a Menopause Friendly employer, working towards accreditation in this area.
If you feel you are a suitable candidate and would like to work for Stonewater, visit the following link to complete your application:
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