NELFT NHS Foundation Trust
Involvement Coordinator - B&D / Waltham Forest / Havering / Redbridge & Essex Localtities
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Are you a people person? Do you enjoy bringing people together and working alongside communities to support their voices being heard to drive the design and development of healthcare services? Are you passionate about patient, carer, family and community involvement and coproduction?
If the answer is yes, an exciting and unique role is available to people with lived/living experience of receiving or caring for someone in receipt of mental health, community health, or children’s healthcare in North-East London or Essex. The role will appeal to people who enjoy supporting others and making a real difference to people’s lives. This dynamic role will build on an individual's personal and professional skills, knowledge, and expertise to work across two localities in ensuring the patient, carer, and family voice is the heart of all we do at NELFT.
Job Description
- Work alongside patients, carers, staff, and community groups to make sure lived experience shapes how services improve.
- Plan and coordinate engagement activities, forums, surveys, and feedback sessions.
- Build strong relationships with service users, carers, clinical teams, and community partners.
- Support patient and carer groups, including meeting coordination, actions, and follow-up.
- Analyse feedback and share insights, reports, and best practice to drive service improvements.
- Provide advice and support to teams on involvement, engagement, and patient experience.
- Attend meetings and events, representing the Involvement Team when needed.
- Support governance processes, audits, and reporting requirements.
- Travel across the Trust to help ensure every voice is heard and valued.
- Help deliver the NHS 10-year plan to ensure the patient and public voices are heard in the decision-making process within all NHS organisations.
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Our Values 2025 - 2030
Working with our colleagues, patients, and carers, we have co-produced three new values that we aim to embed within our culture here at NELFT.
They Are
- We are kind.
- We are respectful.
- We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Starting with NELFT (delete for internal only)
NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks, which will include mandatory training, systems training, and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing, and key processes. The induction will be held at our head office in Goodmayes Hospital.
Probationary Period
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This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,870 and a maximum payment of £6,137 per annum, pro rata for part-time).
OR
High Cost Area Supplement - Fringe
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,346 and a maximum payment of £2,270 per annum, pro rata for part-time).
Certificates of Sponsorship
Although we are a registered sponsor organization, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Please see the attached Job Description and Person Specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.
If You Require Any Further Information Please Contact
Jo Hansford
Head of Involvement
Tel: 0300 555 1201 ext 52132
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