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John Ruskin College

IT 3RD LINE SUPPORT ENGINEER

Redhill
£44.2k/yr
Posted about 12 hours ago
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IT 3rd Line Support Engineer

Job Type

Support

Job Category

IT

Employment Basis

Established (salaried)

Location

John Ruskin College - Croydon, East Surrey College - Redhill

Salary Range

up to £44,243

Closing Date

31/07/2026

Documents

  • 3rd Line Support Engineer JD&PS -2026.pdf (PDF, 202.62kb)
  • Introduction from the Principal.pdf (PDF, 44.19kb)
  • OSC Corporation Competency Framework.pdf (PDF, 472.18kb)

IT 3rd Line Support Engineer

College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: up to £44,243

Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday

Shape the Future of IT in Education

Are you a skilled IT professional ready to take your expertise to the next level? Do you thrive on solving complex technical challenges and making a real impact?

We’re looking for an exceptional IT 3rd Line Support Engineer to join our forward-thinking team, someone who is passionate about technology, driven by innovation, and excited to play a key role in supporting digital transformation across our College Group.

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Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

This isn’t just another support role. You’ll be at the heart of our IT operations, driving improvements, influencing strategy, and ensuring the technology that powers teaching and learning runs seamlessly.

What You’ll Be Doing

  • Act as the escalation point for complex IT issues
  • Troubleshoot and deliver long-term solutions
  • Support and optimise on-prem and cloud environments
  • Maintain secure, stable, high-performing systems
  • Contribute to IT transformation, upgrades, and new technologies
  • Support cybersecurity, patching, and compliance activities

The Successful Candidate Must Have

  • MCSE qualification or equivalent
  • Computer based degree or equivalent in computer engineering or relevant field
  • Significant experience in a 3rd line IT support or infrastructure support role.
  • 3rd line technical knowledge with excellent Troubleshooting and problem solving skills
  • Experience working within an education environment is desirable
  • Maths & English GCSE / Level 2 equivalent

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If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.

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Skills

IT Support
Troubleshooting
Problem Solving
Cybersecurity
Cloud Environments
Infrastructure Support
System Maintenance
Technical Knowledge
Digital Transformation
Compliance Activities
Patching
Education Environment Experience
MCSE Qualification
Computer Engineering
Long-term Solutions
IT Strategy

Location

Redhill, England, United Kingdom

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