John Ruskin College
IT 3RD LINE SUPPORT ENGINEER

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IT 3rd Line Support Engineer
Job Type
Support
Job Category
IT
Employment Basis
Established (salaried)
Location
John Ruskin College - Croydon, East Surrey College - Redhill
Salary Range
up to £44,243
Closing Date
31/07/2026
Documents
- 3rd Line Support Engineer JD&PS -2026.pdf (PDF, 202.62kb)
- Introduction from the Principal.pdf (PDF, 44.19kb)
- OSC Corporation Competency Framework.pdf (PDF, 472.18kb)
IT 3rd Line Support Engineer
College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: up to £44,243
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Shape the Future of IT in Education
Are you a skilled IT professional ready to take your expertise to the next level? Do you thrive on solving complex technical challenges and making a real impact?
We’re looking for an exceptional IT 3rd Line Support Engineer to join our forward-thinking team, someone who is passionate about technology, driven by innovation, and excited to play a key role in supporting digital transformation across our College Group.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
See breakdownIt searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This isn’t just another support role. You’ll be at the heart of our IT operations, driving improvements, influencing strategy, and ensuring the technology that powers teaching and learning runs seamlessly.
What You’ll Be Doing
- Act as the escalation point for complex IT issues
- Troubleshoot and deliver long-term solutions
- Support and optimise on-prem and cloud environments
- Maintain secure, stable, high-performing systems
- Contribute to IT transformation, upgrades, and new technologies
- Support cybersecurity, patching, and compliance activities
The Successful Candidate Must Have
- MCSE qualification or equivalent
- Computer based degree or equivalent in computer engineering or relevant field
- Significant experience in a 3rd line IT support or infrastructure support role.
- 3rd line technical knowledge with excellent Troubleshooting and problem solving skills
- Experience working within an education environment is desirable
- Maths & English GCSE / Level 2 equivalent


Get help with your application
Your very own career expert that helps elevate your application to the next level.
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.
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