Spectrum IT Recruitment
IT Analyst
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If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look.
This is an IT Support Analyst position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition.
IT Support Analyst
Birmingham
£28,000–£32,000
Hybrid (3 days on site, 2 from home)
Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way.
The business is one of the UK's largest rail freight operators. Following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business.
This is an opportunity to join that team from the beginning. You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in.
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What you'll be doing
You'll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users.
- Resolving IT incidents and service requests from end users.
- Installing, configuring and supporting Windows devices, Microsoft 365 and business applications.
- Supporting Active Directory administration.
- Maintaining desktops, laptops, mobile devices and associated hardware.
- Carrying out daily system health checks and monitoring backups.
- Escalating more complex issues where appropriate and seeing them through to resolution.
- Maintaining technical documentation.
- Supporting IT projects as the team continues to grow.
- Visiting other company sites when required.
- Taking part in a one week in four on-call rota, with a fixed additional payment.
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What you'll need
We're looking for someone who enjoys solving problems and takes pride in delivering a great service.
- Windows desktop operating systems.
- Microsoft 365 installation and configuration.
- Active Directory.
- PC hardware support.
- Basic networking concepts.
- Mobile device support.
- Providing excellent customer service in a busy support environment.
Just as important is your approach. You'll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people.
Salary & Benefits
- 25 days' holiday plus bank holidays.
- Company pension and life assurance.
- Paid on-call allowance (1 week in 4).
- Employee discounts and Cycle to Work scheme.
- Ongoing training and career development.
- Employee Assistance Programme and wellbeing support.
Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more.
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