IT Analyst

Have you got what it takes to succeed? The following information should be read carefully by all candidates.

The Role

Due to continued expansion, an exciting opportunity has arisen at the OPA as we seek to appoint an IT Analyst to join our small, friendly IT department, based at our OFD (Oil Fuel Depot) located at Garelochhead, Helensburgh, Argyll & Bute, with a working pattern of Monday to Thursday at site, and Friday WFH.

This newly created role will provide tactical support to the business, ensuring satisfactory performance of the OPA IT infrastructure, resolving users' issues, delivering improvements to the system in line with the IT Strategy, as directed by the IT Infrastructure Manager, and contributing to the review of current systems and new technology/software, as OPA continues to ensure our IT infrastructure is fit for purpose and robust from cyber threats.

The role will require the user to utilize their IT skills across a multi-sited organization, dealing with up to 300 users at all levels within the organization, from operators to Members of the Board. There is a requirement to build and maintain strong, credible working relationships with all our stakeholders both internal and external.

Occasional travel to other sites may be required, with some overnight stays, therefore a full (preferably clean) driving license is essential for the successful candidate.

Responsibilities

• Ensure the OPA Information Systems Acceptable Use Policy is fully adhered to by Users. Monitoring systems and activities and reporting to the IT Infrastructure Manager, Human Resources Director, or the Human Resources Manager any suspected infringements.
• Ensure management of change processes are fully adhered to for all changes proposed.
• Monitor and ensure all security functions are enabled and up to date to protect the infrastructure from cyber threats. Report immediately any issue to the IT Infrastructure Manager or the Chief Financial Officer.
• The administration and maintenance of group infrastructure, business systems, and IT-related services, directing and managing internal support personnel and/or external outsourced service providers as necessary.
• Liaise with third-party software/hardware suppliers or maintenance suppliers as necessary.
• Support the IT Infrastructure Manager/Snr IT Infrastructure Engineer to ensure IT-related purchases are procured cost effectively while meeting quality standards and specifications as required by the business.
• To manage the ordering, configuration, and deployment of end-user IT hardware.
• To carry out additional projects or activities as assigned by the IT Infrastructure Manager/Snr IT Infrastructure Engineer.
• Resolve and/or escalate issues in a timely fashion.
• Create and maintain documentation/records where necessary.
• Ensure that all completed work is detailed, and all relevant databases are updated.
• Maintain secure backup controls as necessary.
• Produce technical implementation and recovery documentation.
• Be part of the project team (in some instances be project manager as required for any IT projects to coordinate implementation, liaising with others where required.
• Recognize actual or potential compatibility issues to resolve or avoid such issues.
• Support the Snr IT Infrastructure Engineer in developing and ensuring procedures are in place to diagnose a system and methods applied to perform a full or partial system recovery.