Leonardo
IT Application Analyst
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IT Application Analyst
IT Applications Analyst (£40,000 – £50,000)
Salary & Grading
Leonardo UK operates a grade-based salary framework with broad bands. The Salary Range (£40,000 – £50,000) reflects the approved grade band for this role, with additional hiring flexibility within internal equity controls. Market-based exceptions are managed through governance oversight.
Your Impact
The IT Applications Analyst serves as a critical bridge between IT and business operations, ensuring smooth support, incident resolution, and continuous improvement of applications.
As the key stakeholder interface, you will:
- Triage and manage application-related incidents/requests, coordinating between service desk, business stakeholders, and technical teams
- Monitor system performance, service levels, and reporting, ensuring reliability and efficiency
- Support project delivery through user acceptance testing, early-life solution implementation, and schedule planning
- Optimise business processes via technology, streamline documentation, and foster clear communication
- Operate autonomously to deliver customer-focused application support, with accountability for timely resolutions
Your responsibilities include:
- IT Service Desk dispatcher – First point of escalation for application-related queries
- Problem ticket management – Ownership of incident resolution workflows
- Work request triage & organisation – Prioritise and relay caseloads correctly
- Procurement administration – Maintenance of purchase orders and invoicing
- Team reporting – Compile KPI metrics and operational dashboards
- Business applications – Align complexities with Solutions Analysts for root-cause resolution
- Migration projects – Flexible attendance to support implementation when needed
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Strategic contributions:
- Analyse incidents to derive business/user-centric solutions
- Collaborate with experts and developers to resolve persistent issues
- Represent business needs in technical discussions and propose strategic improvements
Key Responsibilities
- Problem triage & deep dive – Convert issues into closed, documented outcomes
- Service desk leadership – Guide users and delegates performentially
- Technical liaison – Act as intermediary between business systems and IT teams
- Project escalation – Contribute to delivery timelines and stakeholder sign-off
- Documentation champion – Maintain accurate logs for audits, compliance, and future reference
What You’ll Bring
- Experience in incident/problem management (IT service desk or technical support roles)
- Familiarity with service-level reporting – Experience in SLAs, metrics, or performance tracking
- Proactive mindset – Initiate solutions before issues escalate
- Analytical skills – Break down business requirements into actionable tasks
- Prioritisation expertise – Balance multiple moving deadlines and stakeholder expectations
- Collaborative approach – Bridge gaps between technical teams and end-users
(Note: This is not an exhaustive list. If these core skills align with you, we are eager to hear your perspective. Cultural fit and willingness to grow matter most.)
Security Clearance
This role is subject to pre-employment screening under the UK Government’s:
- Baseline Personnel Security Standard (BPSS required)
- National Security Vetting (NSV) eligibility – Potential need for Security Check (SC) or Developed Vetting (DV)
For further details, refer to [Leonardo’s Security & Vetting Policy](https //careers.uk.leonardo.com/gb/en/security-and-vetting)
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Why Join Leonardo?
At Leonardo, human talent drives innovation. Our comprehensive benefits package supports every stage of your professional and personal journey:
Wellbeing & Reward
- 18 all-inclusive leave days + opportunity to earn up to 12 flexi-days annually
- Award-winning pension – Up to 15% employer contribution
- Exclusive support – Access to mental health resources, financial advice, and inclusive networks (Enablepedia, Pride, Wellbeing, Veterans, Carers)
- Reward scheme – Bonuses available for all employees at management level or below
- Learning ecosystem – 5,000+ free training courses via Coursera and LinkedIn Learning
Flexibility & Growth
- Visible rewards – Employee-led feedback and recognition schemes
- Referral bonuses
- Flexi-agenda benefits – Up to £500 tax-advantaged spending on health/denture/discount schemes/gym access
- Hybrid working – Schedule flexibility to work on-site or from home
Work With Purpose
Leonardo is a global leader in Aerospace, Defence, and Security, driving innovative solutions for safety and technological advancement.
With over 53,000 employees worldwide and 8,500 in the UK, we foster an inclusive, diverse, and collaborative environment.
Fairness and accessibility are core to our values. If you require adjustments during application or at work, please inform us at [email or contact detail].
Role Details
- Location: Primarily based in Basildon, with broader opportunities in Edinburgh, Luton (Cap Green), Newcastle, Southampton, and Yeovil
- Contract Type: Permanent
- Working Style: Hybrid, with blended office/home presence
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