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IT Application Support
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About The Company
BAE Critical Skills is a specialized division within BAE Systems dedicated to delivering critical technology solutions and support services to clients across various sectors. Renowned for its innovation and commitment to excellence, BAE Critical Skills focuses on providing tailored, high-quality services that meet complex operational needs. The company fosters a collaborative and inclusive culture, emphasizing continuous learning and professional development to ensure its team members remain at the forefront of industry advancements. With a strong emphasis on security, reliability, and technological excellence, BAE Critical Skills plays a vital role in supporting national security, defense, and critical infrastructure projects globally.
About The Role
The IT Application Support role at BAE Critical Skills offers an exciting opportunity to be part of a dynamic team responsible for maintaining and enhancing critical business applications within the HR portfolio. This position involves providing end-to-end support for enterprise applications, ensuring their optimal performance, security, and availability. The successful candidate will work closely with cross-functional teams, including vendors, stakeholders, and technical staff, to troubleshoot issues, implement updates, and drive continuous improvement initiatives. The role requires a flexible approach, including participation in a support rota covering multiple time zones, and may involve working outside of standard hours to ensure seamless service delivery. This position is ideal for professionals seeking a challenging environment where they can leverage their technical expertise to support vital business functions and contribute to organizational success.
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Qualifications
The ideal candidate will possess a combination of technical expertise and relevant experience, including:
- Proven experience in enterprise application support and administration, particularly with platforms such as Active Directory, ServiceNow, or similar.
- Strong understanding of IT frameworks like ITIL and industry certifications such as CompTIA.
- Knowledge of cybersecurity standards and protocols, including ISO27001, Cyber Essentials, or Cyber Essentials+.
- Experience working with provisioning partners and supporting integrated service delivery.
- Familiarity with Agile methodologies, release management, and product lifecycle management.
- Excellent problem-solving skills and the ability to handle high-pressure situations effectively.
- Effective communication skills to liaise with technical teams, vendors, and business stakeholders.
Responsibilities
The key responsibilities for this role include:
- Managing end-to-end support for HR portfolio applications, including troubleshooting, incident resolution, and user support.
- Engaging with vendors and stakeholders to resolve operational issues promptly and efficiently.
- Maintaining and enhancing cybersecurity posture through regular assurance and governance reviews.
- Participating in major incident management, leading efforts to restore services and identify root causes.
- Supporting deployment systems, including ServiceNow, by implementing updates, hotfixes, and configuration changes across multiple platforms.
- Collaborating with administrators, developers, and product owners to align technology solutions with business needs and strategic objectives.
- Creating comprehensive documentation for service operations procedures to ensure consistency, compliance, and SLA adherence.
- Providing support outside of normal working hours as part of a support rota to ensure continuous service availability.
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Benefits
BAE Critical Skills offers a competitive benefits package designed to support the well-being and professional growth of its employees. Benefits include flexible working arrangements, comprehensive health and wellness programs, and opportunities for ongoing training and development. Employees are encouraged to pursue continuous learning through certifications, workshops, and industry conferences. The organization also promotes a healthy work-life balance, providing support for personal and family needs. Recognition programs and performance-based rewards ensure that contributions are acknowledged and valued. Additionally, employees can benefit from a collaborative and inclusive work environment that fosters innovation and career progression.
Equal Opportunity
BAE Critical Skills is committed to creating a diverse and inclusive workplace where everyone is valued and supported. The company believes that a varied workforce enhances creativity, innovation, and overall performance. BAE Critical Skills welcomes applications from individuals of all backgrounds and experiences, and is dedicated to providing equal employment opportunities. All employment decisions are made based on merit, qualifications, and business needs. The organization adheres to all applicable equal opportunity laws and promotes a culture of respect and inclusion. Applicants are encouraged to apply regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law.
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