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IT Application Support
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About The Company
BAE Critical Skills, in collaboration with hackajob, is a leading organization dedicated to providing innovative solutions in the defense, aerospace, and security sectors. With a strong commitment to excellence and technological advancement, BAE Critical Skills plays a vital role in shaping a safer future for communities worldwide. The company prides itself on fostering a culture of continuous learning, diversity, and inclusion, ensuring that every employee has the opportunity to grow and contribute meaningfully to impactful projects. BAE Critical Skills operates at the forefront of technology, supporting critical national infrastructure and delivering complex systems that require precision, security, and reliability.
About The Role
The IT Application Support role at BAE Critical Skills offers an exciting opportunity for professionals passionate about enterprise application management and support within a dynamic environment. In this position, you will be responsible for supporting and maintaining platforms that enable the HR portfolio and other business-critical applications. Your expertise will be essential in ensuring the stability, security, and efficiency of IT services that underpin the organization’s operations. This role involves engaging with vendors, stakeholders, and cross-functional teams to troubleshoot issues, implement updates, and drive continuous improvement initiatives. The role operates on a rota system supporting multiple time zones, including occasional outside normal working hours, to ensure seamless service delivery across the organization.
Qualifications
The ideal candidate will possess a combination of technical expertise and experience in enterprise application support. Essential qualifications include proven experience in managing and supporting enterprise applications such as Active Directory, ServiceNow, or similar platforms. Candidates should have familiarity with IT frameworks like ITIL and CompTIA, demonstrating an understanding of best practices in IT service management. Knowledge of cybersecurity standards, including ISO27001 and Cyber Essentials, is highly desirable. Additionally, experience working with provisioning partners and supporting Agile/Release methodologies will be advantageous. A strong foundation in problem-solving, stakeholder communication, and process documentation is vital for success in this role.
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Responsibilities
- Manage end-to-end support for HR Portfolio applications, including incident resolution, troubleshooting, and liaising with vendors and stakeholders to ensure smooth operations.
- Maintain and enhance the cybersecurity posture through regular assurance and governance reviews, ensuring compliance with organizational policies and standards.
- Lead efforts during major incidents, coordinating service restoration activities and conducting root cause analysis to prevent recurrence.
- Support deployment systems such as ServiceNow, managing updates, hotfixes, and configuration across multiple platforms to ensure system stability and performance.
- Collaborate with administrators, developers, and product owners to align technology strategies with business needs, delivering improved end-user functionality.
- Create, review, and maintain detailed documentation of Service Operations procedures to ensure consistent service delivery and achievement of SLA targets.
- Participate in a support rota covering multiple time zones, providing flexible support outside of standard working hours as needed to maintain service continuity.
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Benefits
Joining BAE Critical Skills means becoming part of a forward-thinking organization that values its employees. The company offers competitive salary packages, starting at £33,000, with additional benefits tailored to support your personal and professional growth. Employees enjoy flexible working arrangements, including hybrid options, to promote work-life balance. BAE Critical Skills invests in lifelong learning opportunities, providing access to training, certifications, and development programs. The organization fosters a supportive environment that encourages innovation and collaboration. Additional benefits include comprehensive health and wellbeing programs, pension schemes, and initiatives designed to recognize and reward contributions. Employees are empowered to thrive and make a meaningful impact in their roles, with opportunities for career progression across various sectors within the company.
Equal Opportunity
BAE Critical Skills is committed to creating an inclusive workplace where diversity is celebrated and every individual is valued. The organization provides equal employment opportunities regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. BAE Critical Skills believes that a diverse workforce enhances creativity, innovation, and overall organizational success. All applicants are evaluated based on their skills, experience, and potential to contribute to the company's mission. The organization adheres to all applicable laws and regulations related to equal opportunity employment and aims to foster a culture of respect, fairness, and inclusion at all levels.
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