Sage Homes
IT Applications Support Analyst
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About Sage Homes
Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.
Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.
At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.
About the role
We are looking for an enthusiastic and customer-focused IT Applications Support Analyst to join our Sage Homes IT team. This is an exciting opportunity to play a key role in supporting, administering, and configuring a range of critical business applications, including CRM, Document Management and Customer Portal solutions.
As part of a close-knit team, you will work closely with business stakeholders, end users, third-party vendors, and technology teams to ensure our applications are operating effectively and continue to evolve in line with business needs.
The primary purpose of this position is to provide 1st and 2nd line support, administration, configuration, and change management for key business applications. You will also contribute to business-as-usual activities and support the delivery of strategic application improvements and technology roadmap initiatives.
The role is based in our London office with hybrid working arrangements of three days per week in the office and two days from home available.
Key Responsibilities
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- Provide administration support for key business applications in response to approved requests.
- Configure and maintain business applications to meet operational requirements.
- Deliver 1st and 2nd line support, troubleshooting issues and providing timely resolutions.
- Support end users through effective training and guidance.
- Record and manage incidents, requests, and changes using the appropriate service management tools.
- Track, monitor, and report on application issues and support activities.
- Assist with software testing, deployments, system upgrades, and application enhancements.
- Collaborate with stakeholders, product owners, subject matter experts, vendors, and IT colleagues to resolve issues and deliver improvements.
- Support continuous improvement initiatives across the application landscape.
- Assist with project administration and implementation activities as required.
- Perform other duties as assigned by the Applications Support Manager or Head of IT.
About you
You will be passionate about technology, highly organised, and committed to delivering excellent customer service. You will be a quick learner who can adapt to changing priorities while building strong relationships across the business as well as:
- Experience supporting Microsoft Dynamics CRM or similar CRM platforms.
- Experience supporting Microsoft SharePoint or comparable document management systems.
- Previous experience working within a Service Desk or Application Support environment preferred.
- Experience delivering training and support to end users.
- Strong Microsoft Excel support skills.
- SQL query writing experience.
- Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication skills with the ability to support both technical and non-technical users.
- Degree educated or equivalent preferred, although relevant experience will be considered equally valuable.
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Culture and benefits
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.
To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through MyndUp
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
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