Hanoto Technology Ltd
IT Apprentice
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About the role
Hanoto Technology Ltd is looking for an IT Apprentice to join our technical support team on a full-time apprenticeship.
The successful candidate will work alongside experienced IT professionals, providing first-line technical support to our business clients while completing an industry-recognised IT qualification.
This is a practical, customer-facing role involving the investigation and resolution of day-to-day IT issues. You will gain experience across computer hardware, software, Microsoft 365, cloud services, networking, cybersecurity, and modern business IT infrastructure.
We see this apprenticeship as a genuine opportunity for someone to build a strong foundation for a long-term career in IT. Hanoto Technology is a growing company, and we are committed to investing in the person who joins us. We will put as much effort into supporting your development as you put into the role, helping you expand your technical knowledge, gain confidence, and take on greater responsibility as your skills grow.
Key responsibilities
- Responding to first-line IT support requests from business clients
- Logging, updating, and managing support tickets
- Diagnosing and resolving common hardware, software, and connectivity issues
- Supporting users with Microsoft 365 applications and services
- Setting up computers, user accounts, email accounts, and other workplace technology
- Installing and configuring hardware, software, and peripheral devices
- Assisting with device maintenance, updates, and security checks
- Supporting basic networking, Wi-Fi, and connectivity troubleshooting
- Providing technical assistance remotely, by telephone, and in person
- Escalating more complex technical issues to senior members of the team
- Maintaining accurate records of support work and technical solutions
- Following company procedures relating to cybersecurity, data protection, and client confidentiality
- Assisting with client projects, equipment installations, and on-site support where required
- Completing apprenticeship coursework, training, and assessments alongside the role
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Skills and qualities
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- A genuine interest in IT and technology
- A willingness to learn and develop new technical skills
- Good problem-solving and analytical abilities
- Clear and professional communication skills
- A helpful and patient approach when supporting users
- Good organisation and attention to detail
- The ability to manage tasks and follow instructions
- The ability to work independently and as part of a team
- A reliable, professional, and positive attitude
- A full, valid UK driving licence
Previous professional IT experience is not required, although personal, academic, or voluntary experience with computers and technology would be beneficial.
Please note that a full, valid UK driving licence is mandatory for all applicants, as the role may involve travel to client sites.
Employment details
- Employment type: Full-time apprenticeship
- Working hours: Monday to Friday, 9:00am–5:00pm
- Driving requirement: Full, valid UK driving licence required
- Location: Hanoto Technology Ltd, Unit 3 Mill Farm, Barcombe Mills, East Sussex, BN8 5BT
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