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IT Apprentice
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About the Role
This is an incredible opportunity to join a rapidly growing business and develop an exciting career in IT. This company is a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour.
Working on the helpdesk, you’ll learn how to handle support requests from clients.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Do you love IT and Tech? Would you like to work with a friendly team, learning from specialists? We provide Managed IT Services to small to medium sized businesses based primarily throughout the South West. The team are growing and they are looking for an apprentice to assist in the provision of IT support services customers and to liaise with other members of the team. This is a really exciting opportunity to develop your IT skills and learn from a team of true experts.
Responsibilities
- Working in a supportive team, you’ll be providing support via telephone, remote support tools, and at customer premises primarily supporting Microsoft Windows based networks, systems, desktop, and cloud applications.
- You’ll also have the opportunity to be involved in the planning and execution of larger project work, including server installation/upgrades, office relocations, new office set up, etc.
- There is also an opportunity to learn and be involved in the entire business, assisting with improving the office function, identifying and developing business opportunities, quoting new business, and analyzing the progress of the business.
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You will learn:
- Respond to phone and email support and customer requests in a timely fashion
- Attempt to resolve support requests and issues before escalating
- Check customer Backups daily, resolving and monitoring ongoing issues and liaising with support
- Check daily customer Anti-Virus software status and escalate accordingly
- Assist in arranging support diary and liaise with customers to arrange convenient appointments
- Document important customer information and procedures
- Provide accurate notes of work carried out and enter time and equipment costs for billing purposes in the helpdesk system
- Maintain all information on the customer database
- Forward quotes and recommendations to customers as required
- Assist in the purchase of software or hardware as required
- Assist with large projects – i.e. office moves, server installations
- Delivery and setup of equipment at customer sites
- Developing opportunities with the current customer base
- Other duties as needed or required
Requirements
Candidates must be able to reliably commute on a day-to-day basis.
Apprenticeship Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
During this advanced apprenticeship, you will learn a vast range of knowledge, skills, and behaviours, covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
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The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem-Solving
- Advanced Data Security
- Computer Networks
- IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Essential Qualifications
- GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Benefits
Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
As a growing, people-first organization, we are dedicated to investing in our staff with opportunities to expand into all areas of the business, from IT Support to Technical Sales to IT Account Management. Based on your skills and focus, you will have the opportunity to grow with the company with ongoing training and exposure to new technology, scenarios, and workload.
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