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IT Apprentice
The IT Apprentice will support the IT Manager with basic day-to-day IT support tasks, helping colleagues to use their computers, devices, and systems effectively.
This is a training role, designed to help the apprentice learn how IT support operates within a business environment.
Wage £18,000 a year
Training course Information communications technician (level 3)
Hours Monday- Friday 08:30- 17:00 37 hours 30 minutes a week
Start date Monday 31 August 2026
Duration 1 year 6 months
Positions available 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To work towards achieving the Level 3 Information Communications Technician apprenticeship.
The IT Apprentice will support the IT Manager with basic day-to-day IT support tasks, helping colleagues to use their computers, devices, and systems effectively.
This is a training role, designed to help the apprentice learn how IT support operates within a business environment that includes:
- Office-based staff
- Home and hybrid workers
- Installation and field staff working globally
Most duties will be carried out under close supervision, with ongoing guidance, support, and mentoring provided at all times.
This is an office-based role and is not suitable for remote working due to the hands-on nature of IT support.
Flexitime is available subject to business needs and by agreement with the IT Manager.
There may be occasional, infrequent weekend or out of hours working to support planned IT tasks such as server shutdowns or restarts. Any weekend working will be pre-planned, supervised, and compensated with Time Off in Lieu (TOIL).
1. Basic IT Support
- Help respond to IT support requests logged by staff
- Carry out simple IT fixes, such as:
- Password resets
- Helping users connect to Wi-Fi or VPN
- Assisting with basic software or login issues
- Pass more complex or unresolved issues to the IT Manager/ external support
2. User & Device Setup
- Assist with:
- Setting up new laptops, PCs, monitors, and basic peripherals
- Issuing IT equipment to new starters, including basic desk setup, such as:
- Checking network and power cables
- Issuing standard equipment (keyboard, mouse, headset, etc.)
- Collecting and carrying out basic checks on IT equipment returned by leavers, reporting any issues or damage to the IT Manager
- Help keep basic records of IT equipment up to date
3. Supporting Remote and Field Staff
- Assist with basic remote support tasks, such as:
- Helping staff connect to systems when working from home
- Supporting installation and field staff with simple IT issues
- Escalate issues that cannot be resolved quickly or safely
4. General IT Tasks
- Help keep IT areas tidy, organised, and safe
- Follow simple IT procedures and checklists
- Update documentation when shown how
- Carry out basic equipment checks and report any issues found
- Escalate issues in line with IT procedures
- Build positive working relationships with IT colleagues across the wider group, including teams based in Germany, to support knowledge sharing and effective issue resolution
5. Security & Good Practice
- Follow IT and information security rules at all times
- Treat company information and data as confidential
- Report any lost equipment, suspected security issues, or concerns to the IT Manager
6. Training & Apprenticeship
- Complete training as part of the Level 3 Information Communications Technician apprenticeship
- Attend training sessions, reviews, and assessments as required
- Build an apprenticeship portfolio using everyday work tasks
- Ask questions, take feedback, and learn from more experienced colleagues
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Where you'll work
Kannegiesser Uk
Beaumont Road
Banbury
Oxfordshire
OX16 1QZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WARWICKSHIRE COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
Online masterclasses
Essential qualifications
- GCSE in:
- English
- Maths (grade C/4+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
Other requirements
Essential:
- A genuine interest in computers, IT, or technology
- Willingness to learn, follow instructions, and develop new skills
- Friendly and helpful attitude with a positive approach to supporting others
- Basic computer skills, including email, Windows, and common office software
- Able to communicate clearly and politely with colleagues who may not be technical
- Comfortable asking questions and explaining simple IT issues in plain language
- Able to listen carefully to understand problems before attempting a fix or escalating
- Willing to learn how to communicate professionally by email, phone, and in person
- Understands the importance of good customer service in an IT support role
- Reliable and punctual, with a professional approach to work
- Must have the legal right to work in the UK
Desirable
- A full, clean driving licence would be advantageous, to allow occasional travel to Milton Keynes
Company Elements:
- To follow company procedures and complete documentation appropriately/accordingly
- To ensure good housekeeping at all times
- To comply with the company H&S policy
- To contribute to the company’s continuous improvement process
- To undertake additional tasks as requested commensurate with the level of the role
Kannegiesser is a leading, globally recognized manufacturer of industrial laundry technology and automation systems. Serving commercial textile service providers and large-scale facilities, they provide complete system solutions—including washing, drying, flatwork ironing,
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