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IT Apprentice - Service Desk Technician
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IT Apprentice - Service Desk Technician
Our IT department is one of Southco’s most dynamic functions, deploying and supporting technology solutions. Our mission is to build and support a best-in-class infrastructure and Business Support Centre of Excellence through the evaluation, selection, and implementation of innovative technologies, systems, and services.
Requirements
- GCSE in English (grade 4)
- GCSE in Maths (grade 4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Microsoft operating systems
- Microsoft applications
- Familiarity with Microsoft 365
Responsibilities
- Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels
- Diagnose, troubleshoot, and resolve IT issues relating to user devices, applications, and systems, escalating complex or unresolved faults to senior engineers where required
- Install, configure, and support end‑user hardware and software, including laptops, desktops, mobile devices, and approved applications, following Southco’s IT and security standards
- Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system
- Collaborate with global IT colleagues and third‑party suppliers to support service delivery, system upgrades, and routine maintenance activities
- Support IT projects, such as system upgrades, device refreshes, and security updates, working alongside experienced team members to deliver changes safely and efficiently
- Apply IT security, data protection, and health & safety procedures when handling systems, equipment, and user data, escalating risks or issues as appropriate
- Develop technical skills and professional behaviours through the ICT Level 3 apprenticeship, coaching, and on‑the‑job learning, taking responsibility for continuous improvement and development
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- Salary: £18,500 a year
- Pension match up to 10%
- Private dental insurance
- Globally competitive compensation
- Life assurance
- Wellness initiatives
- Family fun days
- Ad-hoc reward days (e.g. free doughnuts, ice creams, coffee, biscuits)
- Company events
- Cycle to work scheme
- On-site parking
Application Process
- The reference code for this apprenticeship is VAC2000032147.
About Southco
- Southco is a company committed to the growth of both the organisation and the individual. Driven by this value of growth and to provide you with a career development opportunity within Southco, we are looking to appoint candidates to the position of IT Apprentice - Service Desk Technician.
- http://www.southco.com
Contact
- THE DEVELOPMENT MANAGER LTD
- Sukhi Doal
- sdoal@southco.com
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