As an IT Apprentice

As an IT Apprentice, you'll join a supportive and experienced IT team, gaining hands-on experience with a wide range of modern technologies. You'll provide technical support across multiple school sites, develop valuable industry skills, and work towards a nationally recognised qualification.

Wage: £16,000 a year. Minimum wage rates (opens in new tab).
Training course: Information communications technician (level 3)
Hours: Monday to Thursday 8:30am till 5:00pm 4:30pm Finish on a Friday 1 hour lunch break. 37 hours a week.
Start date: Wednesday 2 September 2026
Duration: 1 year 3 months
Positions available: 1

What you'll do at work

• Provide first- and second-line IT support to staff across multiple sites, resolving hardware, software, network and user account issues through face-to-face, telephone, email and helpdesk support.
• Install, configure and maintain desktops, laptops, Macs, Chromebooks, mobile devices, printers and other IT equipment, ensuring systems remain operational and up to date.
• Support Microsoft 365, Google Workspace and endpoint management solutions including Microsoft Intune, SCCM and JAMF, assisting with device deployment, software updates and security maintenance.
• Create and manage user accounts, passwords and permissions, while supporting staff onboarding with account setup and equipment configuration.
• Assist with maintaining wired and wireless network infrastructure, troubleshooting connectivity issues and supporting virtual environments and wider IT infrastructure projects.
• Maintain accurate support documentation, follow IT policies and security procedures, escalate complex issues when required, and use technical resources to deliver effective solutions.
• Deliver excellent customer service by building positive relationships with staff, contributing to IT improvement projects, and providing on-site technical support across multiple locations as needed.

Where you'll work

C/O Queen Elizabeth Sixth Form College
Vane Terrace
Darlington
DL3 7AU

Training provider
BALTIC TRAINING SERVICES LIMITED

Training course
Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy