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Our client is a leading educational trust that manages a network of academies, providing high-quality education to thousands of students. As part of their team, you'll play a vital role in maintaining and enhancing their IT infrastructure, supporting their mission to deliver outstanding education.
Requirements
- GCSE in:
- English (grade 5)
- Maths (grade 4)
- Driver's Licence
- Access to a car
- Other relevant qualifications and industry experience are welcome.
Responsibilities
- Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program.
- Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider.
- 1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs.
- Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly.
- Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment.
- Issue Escalation: Escalate complex IT issues to appropriate colleagues.
- Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues.
- Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events.
- Project Roll-Out: Support IT project implementations across the Trust and partner schools.
- Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required.
- Policy Compliance: Implement systems and software in line with the Trust’s IT policy and advise on Health and Safety matters related to IT.
- Additional Duties: Perform other duties as agreed with the Trust’s IT Director.
Benefits
- Wage: £15,400 a year
- Hours: 37 hours a week (Monday to Thursday 8am-4pm, 8am-3:30pm on Fridays)
- Duration: 1 year 3 months
- Flexible working hours
- Cycle to Work scheme
- Employee Assistance Programme
- Eyecare Vouchers
- Free Flu Immunisation
- Gym Membership
- Free Parking
- Free Tea and Coffee
- Local Government Pension Scheme
- Support for further training and progression onto a Level 4 qualification.
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Application Process
- Closes in 22 days (Tuesday 28 July 2026)
- After signing in, you’ll apply for this apprenticeship on the company's website.
- Sign in or create an account
About Meridian Trust
Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources.
https://www.meridiantrust.co.uk/cmat-academies/
Contact
The contact for this apprenticeship is: BALTIC TRAINING SERVICES LIMITED The reference code for this apprenticeship is VAC2000038378.
Training Course
Information communications technician (level 3)
What you'll learn:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Training Schedule
Training will be delivered online for a 2 day period every 4-6 weeks, this will be delivered via a specialist coach from Baltic Apprenticeships.
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