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IT business partner
Senior IT Business Partner
Flo — The world’s #1 health & fitness app (500M+ downloads, 80M+ monthly users) specialises in helping millions of women understand and improve their health with AI-powered, privacy-first and clinically-backed technology.
We’ve reached a $1B valuation with 7M paid subscribers — and we're building the next era of female health. If you’re passionate about driving better outcomes through smart, accessible tech, this is your role.
The Job
You’ll bridge the gap between strategy and execution, reporting to the Head of IT while playing a hands-on role that balances enterprise leadership with practical, on-site problem-solving. This is a standalone position requiring someone equally comfortable:
- Presenting a technology strategy to leadership
- Delivering day-to-day IT support, from conferencing tech pre-meetings to resolving usability issues
Responsibilities
Technology Strategy & Planning
- Partner with senior leaders and department heads to co-design technology solutions that directly enable business goals.
- Assist the Head of IT in crafting and maintaining a multi-year IT roadmap, presenting it regularly to stakeholders.
- Identify opportunities where technology can improve efficiency, performance and competitive advantage.
- Contribute to annual IT budgeting and business case development for technology investment.
SaaS & Software Portfolio Management
- Own and lead the full lifecycle of Flo’s SaaS portfolio — from evaluation and procurement to renewal, rationalisation and retirement.
- Manage vendor relationships, contracts and software licensing to maximise value and usage transparency.
- Maintain a clear inventory of all software assets: their owners, costs and renewal deadlines.
- Lead (or support) new platform selection and implementation, collaborating with stakeholders and offshore teams.
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Stakeholder Engagement
- Act as the off-site technology advisor, bridging the gap between business needs and IT solutions.
- Translate business demands into clear, actionable instructions for the offshore support team.
- Be the primary escalation point when offshore assistance falls short or misses the mark.
- Develop non-technical communications (e.g., reporting, updates) that remain accessible and actionable.
IT Governance & Risk
- Ensure compliance with data protection, security and licensing standards.
- Mitigate technology-related risks and integrate findings into broader business continuity and risk management.
- Work with the IT team to define and maintain appropriate IT policies and standards.
On-Site Hands-On Support (when needed)
- Deliver first-line IT support, troubleshooting issues like:
- AV, conference room equipment pre-meetings
- Equipment onboarding for new hires
- Non-remote service incidents
- Represent Flo’s IT capability professionally, ensuring issues are swiftly and effectively resolved.
Skills & Experience
Essential
- Project history in an IT Business Partner, IT Manager or senior generalist role, with direct experience engaging senior stakeholders.
- Expertise in SaaS platforms, including software licensing and contract management.
- Ability to develop (or contribute to) technology roadmaps/strategies, clearly communicating them to non-technical audiences.
- Prove a track record of translating business requirements into IT solutions, collaborating with internal/external teams.
- Comfortable working hands-on in a fast-growing, tech-driven environment, troubleshooting as necessary.
- Strong organisation and prioritisation skills to manage varied workloads independently.
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Desirable
- Experience managing or coordinating outsourced/offshore IT support functions.
- Knowledge of IT governance frameworks (e.g., ITIL).
- Background in software procurement and vendor negotiation.
- Familiarity with cybersecurity principles and obligations, including UK GDPR.
How We Work
Flo moves quickly, pushing best-in-class standards while maintaining collaboration and empathy. Debate is encouraged; decisions are shared. We care deeply about craft and impact.
Expect to:
- Own your work — from ideation to execution.
- Stay resolute when progress is tough.
- Prioritise health outcomes — because better results are always worth the effort.
What You’ll Get
Compelling impact + reward. Key benefits include:
Remuneration & Growth
- Competitive salary with regular performance reviews.
- Opportunity to participate in Flo’s performance incentive scheme, delivering tangible returns on your contributions.
Flexible & Hybrid Work
- Paid holiday, sick leave and Flo health leave. (Because health is everything.)
- Enhanced parental leave and pay (maternity, paternity, adoptive or IVF-related).
- Work in-person for 3 days weekly, paired with clear career growth >90% of employees report it helps them thrive.
Perks
- 5-week fully paid sabbatical — celebrate 5 years with us!
- Premium Flo health benefits for friends/family.
- Extensive wellbeing and pension support.
Diversity & Inclusion
Flo is built on bold ideas fueled by diverse talent. We hire on merit, skill and potential — not anything else. If you don’t see yourself reflected in traditional talent pools, we’d love to hear from you.
Dependable, skill-driven people of all backgrounds are encouraged to apply. Read our privacy policy for job applicants.
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