Retail Trust
IT Coordinator
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Are you an organised IT professional who enjoys bringing people, processes, and technology together?
At Retail Trust, we're looking for an IT Coordinator to play a vital role in supporting our colleagues across the UK. Working closely with our outsourced IT provider, Kerv, you'll help ensure employees have the right equipment, access, guidance, and support to do their best work. This is a fantastic opportunity for someone who enjoys technology but is equally passionate about service, organisation, and stakeholder management.
About the role
- Salary: £33,000 - £36,000 per annum
- Type: Permanent, full-time
- Schedule: Monday - Friday, 9am - 5pm
- Location: Onsite - Derby office with UK wide remote support
As IT Coordinator, you'll sit at the heart of IT operations, acting as the link between colleagues, managers, suppliers, and internal teams. You'll coordinate device management, onboarding and offboarding activities, supplier interactions, asset tracking, documentation, and IT-related processes.
Key responsibilities include:
- Coordinating the build, issue, return, and decommissioning of laptops, mobile devices, and peripherals.
- Managing IT asset records and ensuring equipment is accurately tracked throughout its lifecycle.
- Supporting joiners, movers, and leavers by coordinating access requests, equipment allocation, and user guidance.
- Working with Kerv and other suppliers to monitor incidents, requests, and service delivery.
- Maintaining IT documentation, user guides, FAQs, and process information. Plus and compliance activities through accurate record keeping and evidence gathering.
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About you
You'll thrive in this role if you have:
- Experience in an IT Coordinator, IT Support, Service Desk, IT Operations, or similar role.
- A good understanding of Microsoft 365 technologies, including Teams, Outlook, SharePoint, OneDrive, Entra ID, and Intune.
- Experience working with outsourced IT providers or managed service partners.
- Strong organisational skills and excellent attention to detail.
- The ability to explain technical processes confidently to non-technical colleagues.
- A proactive, customer-focused approach and a passion for continuous improvement.
We look after you
We provide you with:
- A pension scheme of up to 9% employer contributions.
- Market-leading wellbeing and perks package which includes:
- Life assurance of four times your salary.
- A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, and medical.
- Access to a confidential free counselling and support phoneline.
- The day off to celebrate your birthday including a £20 voucher to spend.
- Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
- Additional days of leave for wellbeing, volunteering, and personal development.
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Join us at the Retail Trust
As the industry’s charity, our cause is to create hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.
We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative, and forward-thinking. The opportunity for personal and professional growth is momentous.
If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for four years in a row, we want to hear from you!
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