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IT Delivery Engineer
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Job Title: IT Delivery Engineer
Location
Plymouth (travel is expected as part of this role)
Salary
GBP30,000 - GBP35,000 per annum
Job Type
Full-time, Permanent
Working Hours
Monday to Friday, 9am to 5.30pm (flexible hours between 8am - 6pm)
Who Are We
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, and Comms technology to small and medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions, and receive recognition when our work gets a Wow.
About The Role
We are looking for an enthusiastic, customer-focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, HyperV, terminal servers, and more.
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In order to be suitable for this position, you must have proven experience of working within a Microsoft Windows environment, setting up, managing, or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint, and desktop/laptop devices.
Key Responsibilities
- Reporting to the IT Delivery Team Leader
- Setup and Installation of new Workstations/laptop devices.
- Rollout of Flotek security products, MDR, Email Threat Protection, Anti-Virus solutions, Document/password management applications
- Assist in large-scale email/data migrations.
- Head up and own smaller-scale email/data migrations.
- Setup and management of Virtual Machines, HyperV, VMWare
- Setup and management of Print devices and dictation devices
- Installation of bespoke client applications (e.g., Legal case handling software)
- Installation and configuration of LAN networking equipment
- Setup and installation of firewall devices including security features
- Responsible for giving world-class service at all times
- Hands-on technical troubleshooting, resolution of incidents, and change requests.
- Creating and maintaining detailed project documentation, including technical specifications and user guides.
- Communicate with partners to ensure regular updates on the project journey
- Complete onboarding for new clients into Flotek
- Train clients on newly rolled out technologies and applications
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What We're Looking For
- A positive attitude with a can-do approach to everything
- Excellent communication skills
- Excellent documentation skills
- Great telephone manner
- Strong experience in an IT Service Desk or IT Delivery Role.
- Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products.
- Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups.
- Experience with SharePoint management.
- Experienced at building and maintaining end-user computer systems.
- Experience in using IT Service Management software.
- Be user-focused and understand and identify user needs.
- Knowledge of security technologies.
- An understanding of network technologies (LAN, WAN, Wi-Fi).
- Excellent organizational skills and the ability to prioritize work effectively.
- Excellent external client liaison skills.
- Full UK Driving Licence
Benefits
- Salary dependent on experience within the range of GBP30,000 - GBP35,000 per annum
- EMI Share Equity Scheme - own a slice of the Purple Pie.
- Day off for your birthday.
- Day off for other life milestones - such as
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