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Job Summary
Reporting to the IT Operations Manager, this is a hands-on role focusing on delivering key technical projects. You’ll be part of our Engineer team tasked with implementing, delivering, and maintaining systems, platforms, and services that are forward-thinking, scalable, secure, resilient, and aligned with business goals.
This role is for a fixed term of 12-18 months, focusing on project work for system upgrades, migrating group companies to scaled 365 tenants, and remediation of Defender advisories.
Responsibilities
- Support: Provide the support team with the necessary documentation to support systems delivered by the Engineer Team. Provide end-user support for complex issues falling outside of documented scenarios.
- Implementation: Take responsibility for the technical design and implementation in scope IT systems.
- Service Delivery: Ensure the required systems/services are delivered to the business securely and within the OLA and SLA requirements set by the Head of IT and Cyber Security.
- Planning: Be able to work autonomously to agreed scopes and deadlines.
- Security: Foster a culture of security and be an advocate for Zero Trust. Ensure all systems are created secure and continue to be so.
- Governance and Compliance: Where required, ensure all systems adhere to standards such as ISO27001 and design/support the IT initiatives to improve systems, data quality, and efficiency.
- Continual Improvement: Act as a champion for change and improvement. Provide technical expertise to the Head of IT and Cyber Security to ensure systems remain cutting-edge.
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Required Skills or Training
- Experience of M365 tenant-to-tenant migrations.
- Comfortable engaging and challenging stakeholders at a high level.
- Proven ability to deliver technical projects on time.
- The ability to manage and prioritize your workload.
- Detail-focused with strong problem-solving skills.
- Strong working knowledge of:
- Microsoft Server 2016
- Active Directory / Group Policy
- File Servers
- Windows 10/11
- Virtualization Technologies such as Hyper-V
- M365
- Exchange
- SharePoint
- PowerApps
- Microsoft Teams (including Teams Phones)
- Entra ID
- Intune (including Autopilot)
- Networking
- Physical design and setup of wired and wireless
- DNS, DHCP, VLANs, WAN, and VPN
- Security
- MS Defender XDR or equivalent such as Heimdal, Sophos, etc.
- Identity and Access control such as Entra ID and MFA/Passwordless technologies.
- Conditional Access.
- UEM/MDM such as Microsoft Intune.
- End user hardware
- Laptops/ Desktops
- Awareness of surrounding technologies/systems is advantageous.
- Ability to understand and articulate technology impacts to business outcomes is a must.
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