Job title: IT Engineer

Position: Full-time, Permanent

Functional area: Corporate division

Reporting to: Senior Manager ICT & Corporate Affairs – Corporate Division

Location: The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET

Working Hours: Monday – Friday; 9:00 to 17:00 (one hour break), 35 hours per week

Purpose of the job:

To provide ICT support services and maintain an effective working environment for MHIAE and MHIAE-FR staff members, delivering a high standard of customer-focused and efficient service.

General Duties

• Provide ICT related technical support to MHIAE and MHIAE-FR staff members
• Assist the staff on day-to-day work with solving computer related troubles, network connectivity, access to folders and performance etc.
• Usage of printers and scanners: Contact suppliers for service issues and supplies
• Information security, Antivirus and incident response
• Help the staff with Microsoft Office and MHI standard application related needs
• Escalate and liaise with MHI Global Helpdesk to resolve incidents
• Servers, Cloud Services and Computer Setup and Maintenance:
  • Install and configure computers and servers according to MHI standards
  • Maintain the Azure cloud services
  • Apply the patches and updates when required
  • Maintain the logs and required audit/compliance evidences
• ERP, Microsoft Dynamics Business Central, MS SQL and MHI Applications
  • Help the general setup and usage of MHI corporate ERP applications
  • Provide basic user support for Business central and PowerBI
  • Support third party vendors with the ERP and SQL infrastructure environment
  • Setup and configure smartphones and applications
  • Purchase and setup of new phones
  • Manage the devices through Mobile Device Management (InTune)
  • Help the staff for any phone trouble
  • Liaise with Telcom and other vendors for invoicing and monitor the usage
• Maintain the inventory of computers, mobile phones, software licenses, network equipment, printer, meeting room equipment etc.
• Create Active Directory User IDs, set access control and liaise with MHI HQ ICT for relevant required operations
• Help with the remote access through VPN and escalate any issues to MHI helpdesk
• Monitor and manage meeting room facilities to ensure the functionalities on daily basis, help staff with their needs and contact vendors for any malfunctions
• Data backup, monitoring and report of MHIAE data and SQL databases; restore the data for staff when needed and to ensure business continuity
• Knowledge of Information security management best practices, raise the staff awareness by regular information sharing and prevention of data leakage
• Support the ICT related and miscellaneous projects of MHIAE
• Coverage of Senior ICT manager during absences
• Other duties as requested by management, if required