Manchester Digital
IT Engineering Manager
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Role Overview
We are seeking an experienced individual with a deep understanding of IT operations and infrastructure to provide strategic direction, foster a culture of accountability and continuous improvement, and develop high-performing engineering teams.
Key Responsibilities
In this role, you will play a pivotal part in balancing demanding day-to-day operational requirements with the delivery of operational improvements and transformation initiatives. You will be accountable for increasing the ITIL maturity of the department, embedding consistent service management practices, and driving measurable improvements in service reliability, change, and continual improvement.
A key focus of the role is the development of people, coaching and mentoring engineers and leaders, building clear role expectations and capability frameworks, and creating an environment where individuals can grow, take ownership, and perform at their best.
Preferred Skills and Experience
- Extensive experience as an IT Engineering Manager (or equivalent) managing large technical teams in a large enterprise environment.
- Strong background across both operational service management and delivery and change.
- Proven track record working with 24/7 business-critical IT Platforms and Services.
- Experience leading operations across multiple technical disciplines such as, End User, Infrastructure, UC and Voice, On‑Prem and Cloud.
- Familiar operating within ITIL or similar service management frameworks.
- Excellent people-management capability, including managing managers and senior engineers.
- Strong incident, problem and operational governance experience.
- Experience balancing high-volume BAU responsibilities with the delivery of operational enhancements and strategic change programmes.
- Exceptional organisation skills, with the ability to confidently lead in an evolving and reactive environment.
- Strong decision-making skills to balance risk, speed and stability, while constructively challenging and driving accountability.
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What You Will Be Doing
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- Ensuring the health, resilience, and performance of business-critical platforms and services.
- Maintaining day-to-day operational performance, availability, and reliability of IT services.
- Leading major incident response and driving effective Incident, Problem, and Change Management processes.
- Balancing a demanding operational workload with the safe and controlled delivery of engineering change and improvement initiatives.
- Collaborating with architecture, security, and project functions to ensure fit-for-purpose and supportable solutions.
- Managing and developing Team Leaders, fostering a culture of accountability, engagement, and ownership.
- Developing engineering talent through performance management, succession planning, and recruitment.
- Driving continuous operational and delivery improvements, modernising ways of working and enhancing maturity.
- Owning and managing technical and operational risks, ensuring compliance with relevant standards.
- Building strong relationships with senior IT and business stakeholders and communicating service outcomes effectively.
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