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IT Engineering Manager
About bet365
We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and 750,000 live sports streamed annually in Europe, we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.
Role Title & Overview
Job Title: IT Engineering Manager
As an IT Engineering Manager, you will lead our engineering teams to ensure the secure and stable deployment and management of live services across our enterprise. We are seeking an experienced individual with a deep understanding of IT operations and infrastructure to provide strategic direction, foster a culture of accountability and continuous improvement, and develop high-performing engineering teams. This role involves balancing demanding day-to-day operational requirements with the delivery of improvements and transformation.
Key Responsibilities & Focus Areas
Strategic Leadership & Transformation
- Provide strategic direction for IT operations and infrastructure, driving ITIL maturity and embedding consistent service management practices.
- Achieve measurable improvements in service reliability, change management, and continuous improvement.
- Balance immediate operational needs with long-term operational improvements and transformation initiatives.
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People Development & Leadership
- Coach and mentor engineers and leaders, setting clear role expectations and capability frameworks.
- Build a culture that fosters ownership, engagement, and accountability, enabling individuals to perform at their best.
Operational Excellence
- Ensure the health, resilience, and performance of business-critical platforms and services.
- Maintain day-to-day operational performance, availability, and reliability of IT services.
- Lead major incident response and drive effective Incident, Problem, and Change Management processes.
Cross-functional Collaboration
- Collaborate with architecture, security, and project functions to ensure fit-for-purpose and supportable solutions.
- Work with senior IT and business stakeholders, communicating service outcomes effectively.
Risk & Compliance
- Own and manage technical and operational risks, ensuring compliance with relevant standards.
Essential Qualifications & Experience
- Extensive experience as an IT Engineering Manager (or equivalent) managing large technical teams in a large enterprise environment.
- Strong background in both operational service management and delivery and change.
- Proven track record working with 24/7 business-critical IT platforms and services.
- Experience leading operations across multiple technical disciplines:
- End User
- Infrastructure
- UC and Voice
- On-Prem and Cloud
- Familiarity with ITIL or similar service management frameworks.
- Excellent people-management capability, including managers and senior engineers.
- Strong incident, problem, and operational governance experience.
- Experience balancing high-volume BAU responsibilities with operational enhancements and strategic change programmes.
- Exceptional organisation skills, confident in evolving and reactive environments.
- Strong decision-making skills, balancing risk, speed, and stability, while driving accountability.
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Full Job Specification
Additional Key Duties
- Balancing workloads: Managing a demanding operational workload with the safe and controlled delivery of engineering change and improvements.
- Talent development: Managing and developing Team Leaders, fostering a culture of accountability, engagement, and ownership.
- Development initiatives: Building engineering talent through performance management, succession planning, and recruitment.
Work Preferences
- Workplace Type: Hybrid
- Department: IT Services
- Employment Type: Full Time
- Shift Pattern: N/A
- Primary Location: UK – Manchester
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