SCC
IT Field Delivery Engineer - Site
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IT Field Delivery Engineer - Site
IT Field Delivery Engineer – Permanent Position
SCC is actively building diverse teams and welcomes applications from everyone.
Job Details
- Location: Swindon (Hybrid working model—mix of office and home working)
- Contract Type: Permanent
- Salary: £30,000 + extensive company benefits, including:
- Flexible benefits scheme
- 2 paid-for volunteering days per year
- Hours: 8:30 AM–5:30 PM
- Interview Process: 2-stage
Why SCC?
- A truly inclusive workplace prioritising diversity and belonging
- Excellent benefits package with strong core pay and additional perks
- Hybrid flexibility aligned with role requirements
- Career development focus with lifelong learning opportunities
- Joining Europe’s largest privately-owned IT company—positioned for growth
Role Purpose
The IT Field Delivery Engineer will:
- Provide on-site IT support for hardware and software products, adhering to Service Level Agreements (SLA)
- Deliver efficient, proactive IT solutions tailored to customer needs
Key Responsibilities
- Technical Support & Maintenance
- Diagnose, repair, and maintain PCs, laptops, local/remote printers, and network peripherals
- Handle basic server support (AV, telephony, and networking where applicable)
- Support OS and application-related incidents as per customer/manufacturer procedures
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Incident & Project Baseline
- Execute IMA (Install, Move, Add, Change) projects per specifications
- Generate and manage RMA (Return/Move/Adjustments) flows in a timely manner
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Customer & Team Collaboration
- Liaise with Call Administration, Service Delivery Managers, and on-site teams
- Track and detail incidents on ITSM (IT Service Management) tools within SLA timelines
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Operational Excellence
- Train on and embrace new technologies to retain up-to-date expertise
- Complete KPI targets for service delivery
- Represent a mentor role to junior engineers
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Health, Safety & Compliance
- Comply with fire, security, and workplace H&S regulations in local and customer environments
- Conduct 24/7 coverage via a rotational system
- Work overtime as required by operational demands
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Documentation & Administration
- Update/prepare technical documentation as necessary
Skills & Experience
Core Requirements
- Professional appearance & customer service excellence
- Full UK driving licence (where mandatory by customer requirements)
- Ability to obtain Government/Police Security clearance as stipulated in contracts
- Proven self-motivation & organisational skills with minimal supervision
- Possession of: CompTIA A+ or relevant equivalent qualification
- Knowledge of Windows Server operations, IT tools, and telephony
- Ability to work at height, undertake manual handling tasks
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Personality & Behaviours
- Display positive behaviours contributing to team productivity
- Show commitment to continuous upskilling and adaptability
About SCC
SCC is Europe’s largest privately-owned IT business, headquartered in Birmingham. We deliver IT transformation and are dedicated to:
- Simplifying complex technology through innovation
- Supporting customer success through user-centric solutions
- Cultivating a collaborative, diverse, and inclusive culture
At SCC, we champion: ✅ Equality and diversity as core values ✅ Sustainability initiatives and community impact ✅ A dynamic, forward-thinking environment for growth opportunities
For interview adjustments, let the SCC Talent Team know when scheduling.
Explore: 🔹 Diversity & Inclusion: https://www.scc.com/diversity-and-inclusion/ 🔹 Life at SCC: https://www.linkedin.com/company/scc/life/
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