Excelcare
IT Field Engineer
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IT Field Engineer - Salary up to £37,500
We are looking for a practical, organised and customer-focused IT Field Engineer to join our growing IT Department. Excelcare are a privately owned care provider with 31 care and nursing homes, a homecare division and a number of other smaller, expanding businesses, supporting over 3500 users across multiple locations. This role is ideal for someone who enjoys travelling, working hands-on with technology and supporting people.
As an IT Field Engineer, you will visit sites across London, Essex, Milton Keynes, Cambridge and surrounding areas, supporting care homes, offices and operational locations with a wide range of IT installations, upgrades and support activities. No two days are the same. One day you could be installing wireless access points, replacing network equipment and updating documentation and the next you may be delivering equipment, supporting a site issue or assisting with the setup of a new location. This role combines technical work with a strong focus on organisation and administration. Maintaining accurate records, photographs, asset information and documentation is just as important as completing the technical work itself.
What you can expect:
- Salary: Up to £37,500 depending on experience
- Based at our Support Office in Bromley, Kent
- Working hours: 9:00am - 5:30pm, Monday - Friday
- Company Pool Vehicle Provided
About the role of an IT Field Engineer:
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- Travelling to sites using a company vehicle to deliver IT equipment and infrastructure hardware
- Installing and supporting switches, wireless access points, routers and associated network equipment
- Assisting with Meraki, DrayTek and Starlink installations following company standards
- Building, configuring and deploying laptops, desktops, printers and mobile devices
- Asset tagging and recording all deployed equipment, recording serial numbers and installation details
- Installing and maintaining structured cabling, patch panels and network cabinets
- Providing onsite IT support where remote support is not suitable
- Taking site photographs and maintaining installation records
- Producing simple rack layouts, cabinet diagrams and equipment location drawings
- Keeping the enquiry/ticketing system - Freshservice accurately updated
- Assisting with site relocations, equipment moves and new site setups
- Preparing equipment and assisting with stock control activities at Support Office
- Escalating technical issues to senior engineers when required
About you:
- Full UK Driving License is essential
- 1-3 years' experience within an IT support, field engineering or technical support role
- Experience installing or supporting network equipment such as switches, routers and wireless access points
- Basic understanding of networking and WiFi technologies
- Experience with Microsoft 365 and Windows 11
- Experience working with CAT5e and CAT6 structured cabling
- Experience maintaining technical documentation and records
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Good organisational and time management skills
- Professional, friendly and approachable
- Strong attention to detail
- Reliable, punctual and dependable
- Excellent organisational skills
- Comfortable travelling between multiple sites
- Practical and hands-on approach to problem solving
- Strong sense of ownership and responsibility
- Positive attitude and willingness to learn
- Pride in maintaining accurate documentation and records
- Commitment to delivering excellent customer service
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What we offer in return for your hard work:
- 25 Days holiday plus bank holidays
- Refer a Friend Scheme rewarding £500 for every person you refer*
- DBS certificate paid by Excelcare*
- Comprehensive induction to the company and role
- Funded Qualifications Via The Apprenticeship Programme (where Required)
- Contributory pension
- Annual pay rise*
- Discretionary annual bonus*
- Company pool vehicle for business travel
- Ongoing learning and development opportunities
- Friendly and supportive team environment
- Blue Light Card membership reimbursement - where you can access a wide range of discounts
T's and C's apply
If you are interested to find out more, please apply online today - we look forward to hearing from you.
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