T-Tech
IT Field Engineer - West England
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Field Engineer – West England (Hybrid)
About the Role
Are you looking for a field engineering role where every day is different, where you’re trusted to work independently, and where your efforts have a direct impact on clients’ success?
As a Field Engineer with T-Tech, you will be part of a team of ten engineers and conduct approximately four site visits per week across West England. This client-facing, technical, and service-driven role ensures our customers receive reliable, high-quality support on-site.
- Working pattern: Hybrid
- Focus: West England
- Key responsibility: First point of contact on-site, resolving technical issues and delivering a positive client experience
What You’ll Do
- Travel and Varied Workload: Regularly visit client sites across West England, with around four visits per week, ensuring a dynamic and engaging role.
- Customer Service Excellence:
- Act as the first point of contact on-site.
- Resolve technical issues quickly and professionally.
- Leave clients with a positive experience.
- Collaboration & Team Support:
- Work closely with the engineering team.
- Share knowledge and best practices to maintain high standards.
- Problem-Solving & Escalation:
- Troubleshoot, diagnose, and escalate issues as needed.
- Ensure no issues slip through the cracks.
- Documentation & Compliance:
- Document work accurately to keep records up-to-date and services seamless.
- Representation & Relationships:
- Represent T-Tech professionally.
- Build strong client relationships while ensuring they feel supported.
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What We’re Looking For
You’ll be a proactive, people-focused problem solver excited to make an impact. We’re looking for candidates with:
- Proven Customer Service Experience:
- Ability to keep clients happy and turn challenges into positive outcomes.
- Technical Curiosity:
- Enjoys learning, troubleshooting, and finding smarter solutions quickly.
- Certifications like Microsoft (MS-900) and Azure (AZ-900) are a plus—but if you’re missing them, we’ll support your growth.
- Strong Communication Skills:
- Can explain technical issues clearly and friendly.
- Builds trust with clients and stakeholders.
Why Join T-Tech?
At T-Tech, we reward talent, foster growth, and create a workplace where you can thrive. Here’s what we offer:
- Competitive Salary: Fair compensation reflecting your skills and experience.
- Medical Cash Benefits: Support for everyday healthcare costs.
- Pension Contributions: We match your contributions up to 4% of your salary to help you plan for the future.
- Life Assurance & Income Protection: Provides peace of mind for you and your loved ones.
- Learning-Focused Environment:
- Work alongside experts in cutting-edge technology.
- Stay ahead of the curve in an evolving industry.
- Training & Development: Invest in your growth, offering opportunities to expand your skill set.
- Team Gatherings in London (3x/year):
- Connect with colleagues, celebrate successes, and collaborate in person at our all-hands events.
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About T-Tech
T-Tech is one of the UK’s fastest-growing IT consultancies, specialising in SMEs within the accountancy and professional services sectors. Our mission is to empower businesses with innovative technology solutions, driving productivity, automation, and competitive advantage.
Our services span six key areas:
- Business Consultancy
- IT Support
- Technical Consultancy
- Cloud, Networks & Security
- Intelligent Automation
- Communications
At T-Tech, we cultivate a professionally rewarding and enjoyable workplace. By joining our team, you’ll be part of a company that values expertise, collaboration, and continuous improvement. Join us to shape the future of SME IT support!
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