Orveon Global
IT Functional Manager
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IT Functional Manager – Order Management
Orveon
About Orveon
Orveon is a new kind of beauty company on a powerful mission: to change the way the world thinks about beauty. We dare to do things differently—forging new paths with purpose, sparking creativity, and moving with intention.
We represent a collective of three premium beauty brands: bareMinerals, BUXOM, and Laura Mercier.
Our mission and work across offices in New York, London, Singapore, and Columbus unite entrepreneurial energy with bold ambition, reshaping beauty one intention at a time.
Our culture is built on our IMPACT values—Innovative, Motivated, Passionate, Accountable, Collaborative, and Thoughtful. These aren't just words; they define how we serve one another, our brands, and the world around us.
We believe in hybrid collaboration, fostering an inclusive, agile workplace where everyone thrives.
About the Role
We seek an experienced IT Functional Manager to support, optimize, and enhance our order-to-delivery workflows.
You will be our key business-facing expert for order management processes within NetSuite, across all order channels—Amazon eCommerce, Shopify, B2B EDI, and direct sales.
Working closely with Enterprise Architecture, Senior Specialist IT Operations, and other IT Functional Managers, your role will ensure our systems and processes effectively meet stakeholder needs. Your expertise in bridging business requirements and technical execution is critical:
- Translating business needs into functional specifications.
- Leading testing, troubleshooting, and continuous improvement.
- Overseeing day-to-day operations for seamless order fulfillment.
Primary Responsibilities
Business Process Analysis & Optimization
- Analyze and optimize order-to-delivery processes within NetSuite across all channels:
- Sales order entry
- Order fulfillment
- Shipment management
- Inventory tracking
- Serve as business subject matter expert (SME) for:
- NetSuite Order Management module
- Order fulfillment workflows
- Multi-channel order processing
- Identify opportunities to reduce manual workload, errors, and cycle time.
- Partner with Enterprise Architecture and Senior Specialist IT Operations to shape functional requirements for:
- NetSuite configuration
- Customization
- Integration improvements
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Requirements Gathering & Documentation
- Collaborate with customer operations, digital/e-commerce, and B2B teams to capture functional needs.
- Translate business requirements into clean functional specifications.
- Document current workflows, identify gaps, and propose future-state processes.
- Create runbooks and troubleshooting guides for order management issues across all channels.
Testing & Quality Assurance
- Lead and design functional testing for order management enhancements.
- Develop test plans and test cases for end-to-end order fulfillment across all platforms (Amazon, Shopify, EDI, direct sales).
- Validate data flows, integrations, and system synchronisation between NetSuite and external platforms.
- Approve functional correctness before deployments.
Stakeholder Training & Communication
- Conduct training sessions on system changes and order management processes.
- Act as the primary liaison between:
- Order management business users
- IT teams (Integration Manager, NetSuite Admin)
- External partners (e-commerce platforms, EDI providers, 3PLs)
- Clearly communicate functional requirements, changes, and issue status to both business and technical stakeholders.
Qualifications
Essential
✅ Degree in Information Systems, Computer Science, Business Administration, or a related field (or equivalent experience). ✅ 5–10 years of experience in IT business analysis, order management, supply chain, or fulfillment. ✅ Hands-on expertise with:
- NetSuite Order Entry, Sales Orders, Fulfillment, and Inventory Management modules. ✅ Strong understanding of:
- Multi-channel order processing (e-commerce, EDI, direct sales). ✅ Analytical, problem-solving mindset with meticulous attention to detail. ✅ Ability to create clear documentation, test plans, and training materials. ✅ Stakeholder management skills—bridging business and technical language.
Preferred
🔹 Experience with integration specialists, architecture teams, or IT development teams. 🔹 Familiarity with e-commerce platforms (Amazon Seller Central, Shopify). 🔹 Knowledge of EDI order processing (standards: 850, 856, 810). 🔹 Understanding of 3PL/fulfillment and warehouse management (WMS). 🔹 Exposure to APIs, data mapping, or integration projects. 🔹 NetSuite Administrator or functional certification (ideal but not essential).
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Collaboration & Reporting
This role thrives in partnership with Enterprise Architecture and Senior Specialist IT Operations, responsible for:
- Integration architecture
- APIs and middleware
- EDI technical management
✅ You serve as the business-side expert, ensuring that order management workflows, functional requirements, and stakeholder communication are tight. This lets the architecture and operations teams fully focus on technical execution.
What Orveon Offers You
You’re not just shaping systems—you’re shaping the future of an iconic beauty brand.
Orveon is a powerhouse culture dedicated to growth, impact, and shaping beauty with vision. Here, you’ll: ✨ Share your voice and drive change. ✨ Grow professionally alongside unmatched growth opportunities. ✨ flourish in an inclusive workplace that invests in your success.
We take care of our people, backing them with:
🌆 Hybrid-First Model – 3 days in office, 2 days remote. Meaningful virtual collaboration meets vital in-person connection.
[[location: anywhere]] Work From Anywhere – 6 weeks/year anywhere on earth, on your choice.
💄 Complimentary Products – Exclusive early access to brand new releases and legacies at free or funding levels.
🎓 Professional Development – Leadership exposure, mentorship, training, and career advancement opportunities.
🌍 Community Engagement – Volunteer schemes across the regions we live in.
Equal Opportunities & Inclusion
Orveon is unwaveringly committed to equitable, inclusive, and considerate environments that celebrate diverse voices and backgrounds.
We fiercely promote a culture of diversity, equity, and inclusion (DEI)—ensuring every voice matters. Our collective energy stems from our shared purpose: changing beauty for the better.
Employment Opportunity: All qualified candidates are considered without regard to race, ethnicity, gender, sexual orientation, religious affiliation, disability, veteran status, genetic information, neurodiversity, pregnancy status, age, or nationality. Inclusive values make us stronger.
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