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IT Graduate - Support & Operations
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Location
This position will be based at our IT offices in Pencoed, South Wales.
Ready to Help Build a Better Future for Generations to Come?
In a fast-moving world, we all share a responsibility to shape a better future. At ROCKWOOL, we’re committed to improving modern life through innovative, sustainable stone wool solutions. Join us and help build a world that works for generations to come.
Your Future Team
Digital is ROCKWOOL Group's IT organization that supplies global solutions and connectivity to around 12,000 ROCKWOOL employees in more than 40 countries. Digital is a global organization with around 250 employees of many nationalities.
What You Will Be Doing
- Playing a key role in supporting the KCS initiative, including creating and maintaining high-quality knowledge articles with standardized templates for consistency and clarity
- Creating, producing, and continuously improving training materials including instructional videos, tutorials, self-paced modules, and targeted content addressing emerging user needs
- Developing high-quality knowledge articles, refining templates, validating existing content, and planning weekly drop-in sessions for newcomers to enhance user satisfaction and reduce support search time
- Identifying system issues, knowledge gaps, and process improvements; implementing solutions such as correcting feedback workflows and enhancing article submission requirements
- Providing frontline IT support to users during periods of absence or business need, including local hardware tasks such as device replacement and equipment distribution for new hires
- Assisting with small IT projects within the Global Service Desk by updating trackers, maintaining notes, attending meetings, and learning to identify and escalate issues early
- Participating in a structured PMO Buddy Programme paired with a Project Management Office member to learn project fundamentals including planning, delivery, timelines, risks, and cross-team communication
- Gaining real-world experience in project management through gradual, hands-on exposure to complex initiatives from initiation through completion
- Working alongside experienced service and project professionals while developing versatile skills across multiple operational and technical domains
- Actively contributing to service improvement initiatives, identifying outdated or unclear content, and help optimize processes to enhance overall service delivery
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What You Bring
- Degree level qualification in a relevant subject
- Passion and interest for IT and Project Management
- Driven and proactive approach to learning
- Strong communication skills both written and verbally
- Capability to work both independently and collaboratively across cross-functional departments
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What We Offer
- Competitive Salary
- 30 days annual leave + Bank Holidays
- Company Pension Scheme (Aviva)
- Company Bonus Scheme
- Westfield Health Cashback Scheme
- Life Assurance 4x annual salary
- Enhanced Sick Pay Scheme
- Subsidised Electric vehicle charging facilities
Who We Are
ROCKWOOL are a global leader in stone wool solutions, transforming volcanic rock into safe, sustainable products since 1937. With over 12,000 employees and 51 manufacturing sites in more than 40 countries, our mission is to harness the natural power of stone to enrich modern living.
Sustainability is at the heart of what we do. We actively support 11 United Nations Sustainable Development Goals and champion ocean health through partnerships with the One Ocean Foundation and the Denmark SailGP Team.
We are proud of our diverse and inclusive culture, representing 79 nationalities worldwide. At ROCKWOOL, everyone is valued and respected. Our culture – The ROCKWOOL Way – is built on ambition, responsibility, integrity and efficiency.
Closing Date
26th July 2026
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