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IT Helpdesk Technician Apprentice (L3) – The Honourable Society of the Inner Temple – London EC4Y
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About the Role
To work and learn, as an integral member of a small team, in order to deliver a high standard of IT support across all areas of the Inn. To gain the Information Communications Technician (Level 3) qualification.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
- Provide first line IT support using the help desk portal, and resolving by email, telephone, Teams, and in person.
- Assisting with first line support for all aspects of the Inn’s IT network, including day to day troubleshooting of hardware and software problems throughout the Inn using helpdesk software, and/or responding to support requests via email and telephone in a timely manner.
- The Inner Temple currently uses Microsoft Windows on PCs, laptops, and Servers.
- The Apprentice will be involved in the support of a wide range of software and hardware, including PCs, laptops, wall-mounted touch screens, printers & copiers, till systems, wireless access points, cloud-hosted systems, IP telephony, and various departmental systems.
- Leading on the testing and application of Windows updates (and other software updates, when required) on PCs and laptops on a regular basis.
- Keeping up to date with developments in IT, via websites, social media, training.
- Attending all relevant meetings.
- Assisting with any office or desk moves, involving the physical relocation of equipment and hardware.
- Helping to maintain audits of the Inn’s IT hardware, software, and licenses.
- Writing or amending instructions and guides for users.
- Providing inductions and training for staff where relevant.
- Assisting with any escalated network and server issues and project work.
- To complete Apprenticeship course.
- Opportunities to attend IT training.
- Participating in planning discussions with the IT Department.
- Representing the Inn in all interactions with all stakeholders, both internal and external, in a friendly and professional manner. This includes the Inn’s work on Equality, Diversity and Inclusion.
- To carry out any other duties as directed.
- To be responsible for your own health and safety and that of your colleagues, enacting Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazards immediately you become aware of it.
- To uphold the requirements of the General Data Protection Regulations and Data Protection Act 2018.
- To maintain required levels of confidentiality regarding information that you come to possess in the course of your work which is commercially or personally sensitive.
- To be inclusive and equitable in your treatment of any parties you engage with through your duties, upholding our policies and procedures and ensuring that we act as an equal opportunities employer and in accordance with the Equality Act (2010).
- Close working relationships with all members of the Team.
- Good working relationships with all other departments of the Inner Temple.
Where You'll Work
TREASURY BUILDING, LONDON EC4Y 7HL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training Provider
TECHNICAL PROFESSIONALS LIMITED
Training Course
Information communications technician (level 3)
What You'll Learn
Course Contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Get help with your application
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During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties: www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
GCSE Requirements
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
The Inner Temple is an unincorporated membership association which has existed since the 14th Century. The Inns of Court hold the exclusive right to Call students to practise law at the Bar of England and Wales.
https://www.innertemple.org.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Upon completion of the apprenticeship, the applicant will have a Level 3 Information communication technician qualification.
The contact for this apprenticeship is: TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000032782.
Closes tomorrow (Friday 17 July 2026 at 11:59pm)
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