ABL Recruitment
IT infrastructure Associate-Mandarin Speaking
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Job Title: Mandarin-Speaking IT Infrastructure Associate
Location: London Working Style: Fully on-site Salary: Up to £40,000
About the Role
This is an excellent opportunity for an IT Support professional who enjoys hands-on technical support and wants to work in a fast-paced, multi-site environment. Our client is a rapidly growing automotive business and is seeking an IT Infrastructure Associate to join their UK team. The successful candidate will provide IT support across both the UK head office and nationwide dealer network, ensuring smooth day-to-day IT operations across hardware, software, Microsoft 365, and network infrastructure.
Key Responsibilities
- Provide 1st and 2nd-line IT support to office users and dealer network partners
- Install, configure, and maintain desktops, laptops, printers, scanners, and meeting room equipment
- Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution
- Support Windows operating systems and Microsoft 365 applications
- Manage user accounts, permissions, and licensing within Microsoft 365
- Assist with employee onboarding and offboarding, including device setup and access management
- Support dealer-facing systems, remote users, and business-critical applications
- Assist with network troubleshooting, including LAN, Wi-Fi, switches, and routers
- Coordinate with external vendors and service providers on infrastructure and system-related issues
- Maintain IT asset inventories, documentation, and support procedures
- Support IT security, compliance, and user access reviews
- Participate in system upgrades, testing, and IT improvement projects
Requirements
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- Fluent Mandarin and English communication skills are essential
- Previous experience in IT Support, Desktop Support, Technical Support, or End User Support
- Strong hands-on experience supporting PCs, laptops, and peripheral devices
- Good knowledge of Windows 10/11 and Microsoft 365 environments
- Basic networking knowledge including LAN, Wi-Fi, and network devices
- Strong troubleshooting and problem-solving capabilities
- Ability to communicate effectively with both technical and non-technical users
- Well-organised, proactive, and customer-focused approach
Highly Desirable
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- Experience supporting multi-site organisations, retail operations, or dealer networks
- Previous automotive industry experience (e.g., OEM, dealership, or supplier environment)
- Exposure to CRM, ERP, or Dealer Management Systems (DMS)
- Experience with Microsoft Dynamics, SAP, or similar business applications
- CompTIA, Microsoft, or ITIL certifications
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