Free-Work UK
IT Infrastructure Support Engineer
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Job Title: IT Infrastructure Support Analyst
Our Client, a bank based in Central London, is looking to recruit a bright and talented individual as an IT Infrastructure Support Analyst with circa 5 to 6 years of IT Support experience.
Requirements
- At least 5 to 6 years hands-on experience within IT Infrastructure, ideally from the Banking or Financial arena.
- In-depth knowledge of troubleshooting experience with Windows, Office365, and ideally Banking applications and conferencing applications.
- The Client is rolling out MS Windows 11, so the candidate should have these skills.
Responsibilities
- Support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff.
- Assist in the response to service outages and other IT-related problems as well as maintenance and upkeep of the security of the systems in place.
- Familiarity with core banking systems or financial applications.
- Provide first/Second level support for hardware, software, and network-related issues and working knowledge of VMWare.
- Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles, and other IT equipment.
- Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management, and deployments.
- Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems.
- Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.
- Understanding of cybersecurity measures.
- Perform routine system backups and assist with disaster recovery operations.
- Monitor system performance and report abnormalities to senior IT staff.
- Assist with software updates, patches, and antivirus management.
- Exposure to the following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA.
- Document IT procedures and maintain technical documentation relating to the role.
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Technical/Functional Skills
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- Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS – Win10 & 11).
- Software proficiency – 0365, Sharepoint, and Teams – Banking Applications.
- Networking (IT).
- Proficient in programming languages & Automation (good to have).
- Project management.
- Data analysis.
- Excellent troubleshooting and problem-solving skills.
- AV Support.
- Understanding of cybersecurity fundamentals.
Location
- The Client is based in Central London.
- This is a hybrid role with at least 3 days a week in the office in Central London.
Salary
- The salary for this position will be circa £40K - £45K.
Application Instructions
Do send your CV to us in Word format along with your salary and availability.
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