Find an apprenticeship
IT Managed Services Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
You will have the opportunity to work in all four of our technical departments, focusing on Microsoft technologies, learning on-the-job as we maintain and support customer systems.
Wage
£18,800 a year (£18,800 in year one, up to £30,500 in year two).
Training course
Information communications technician (level 3)
Hours
- Monday to Wednesday: 8.30am to 5.30pm
- Friday: 8.30am to 5.00pm
- Thursday: full college day with Cambridge Regional College
Start date
Thursday 10 September 2026
Duration
1 year 6 months
Positions available
4
What You'll Do at Work
The apprenticeship at CTM is unlike any other. Apprentices will rotate through each of our four departments: Modern Work, Cybersecurity, Infrastructure and Artificial Intelligence.
Modern Work
- Join our Helpdesk team
- Gain experience in user support and resolving issues
- Provisioning new machines for users
- Opportunity to assist in project work (e.g., migrating customers to Microsoft 365)
Cybersecurity
- Learn how to protect an entire IT estate
- Identify and defend against malicious activity from within a network and the wider world
Infrastructure
- Gain experience with Microsoft Windows Servers, both on-premises and within the Microsoft Azure cloud
Artificial Intelligence
- Help educate users about Microsoft Copilot and the various AI tools available for them to use
Following the successful completion of the apprenticeship, there may be an opportunity to join the team in one of our departments full-time.
Where You'll Work
5 Stow Court
Stow-cum-Quy
Cambridge
CB25 9AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CAMBRIDGE REGIONAL COLLEGE
Training course
Information communications technician (level 3)
What You'll Learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks (e.g., PowerShell, Linux)
- Carry out routine maintenance across systems, ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements (e.g., physically or remotely)
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carries out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment
- Identify a range of tools and/or diagnostic equipment (e.g., Hardware or Software components) to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training Schedule
Information Communications Technician Level 3.
More Training Information
In addition, there will be an opportunity to gain Microsoft qualifications and pass the following exams: AB-900, SC-900, MD-101, MD-102, AZ-500, and AZ-900.
Essential Qualifications
- GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About This Employer
We deploy, support and secure IT systems for businesses throughout the UK using Microsoft technologies.
Company Benefits
- Profit share & annual performance bonus
- Paid training days in addition to college time
- Free unlimited electric vehicle charging
- Access to trade pricing for computer hardware and software purchases
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Following the successful completion of the apprenticeship, there may be an opportunity to join the team in one of our departments full-time.
Ask a Question
The contact for this apprenticeship is:
CAMBRIDGE REGIONAL COLLEGE
The reference code for this apprenticeship is VAC2000041505.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills