Urban Digital Recruitment Ltd
IT Manager | AI-Driven PropTech Scale-up (Multi-Site Acquisitions)
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IT Manager | AI-Driven PropTech Scale-up (Multi-Site Acquisitions)
Salary: circa £60,000–£65,000, depending on experience
Remote First + occasional travel to acquired business sites and to London HQ
About the Role
Our client is a fast-growing company scaling rapidly through acquisitions. Every business they acquire comes with its own IT environment - different email systems, legacy on-premise servers, ageing CRM platforms, and scattered file storage. They need one person who takes full ownership of that picture and sorts it out, end to end.
This is a hands-on, do-the-work role. Not a helpdesk. Not a strategy exercise. You'll be the internal IT owner across a growing, national portfolio of businesses.
What You'll Be Doing
- Audit the IT environment of each new company acquisition - on site, from day one - and document exactly what they're running
- Own the consolidation strategy for each acquisition's technology - email, phone/VoIP systems, file storage and on-premise servers - deciding the right path onto centralised cloud infrastructure, then executing the migration
- Support the team in getting access to each acquisition's CRM so its data can be exported and migrated into the group's central systems - you're enabling that access, not running the export yourself
- Provide day-to-day remote desktop support (TeamViewer, AnyDesk, RMM tools) for staff across the portfolio
- Manage user accounts, onboarding and offboarding, 2FA, and permissions across the group
- Handle run-of-the-mill end-user support - connectivity issues, printer problems, getting photos off a phone, replacing hardware when needed - without escalating things that don't need escalating
- Set up email accounts for every new starter and own equipment procurement end-to-end - ordering laptops and kit and getting them to people, including travelling to a business site yourself to drop off or set up hardware when that's the fastest way to get someone working
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Who We're Looking For
- Background in an MSP or as an in-house IT person supporting SMEs
- Instinct to remote in and look, not ask someone to describe the problem
- Hands-on experience with email migrations - and real familiarity with DNS, MX records, and the common failure points
- Experience migrating VoIP/telephony systems - SIP trunks, number porting, and the common pitfalls
- Solid grounding in on-premise servers and what it takes to move them to the cloud
- Clear communicator who can keep non-technical staff calm and informed during transitions
- No specific background in M&A or business-integration work required - steady, hands-on IT competence matters far more than sector pedigree
- Reliable and committed - this role keeps the business running day to day, so we need someone steady who puts in a full week, not just someone technically capable
- Researches thoroughly, recommends a clear path, and can defend the reasoning when challenged
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You will likely wear multiple hats and have to work at pace. A background working in a high-growth tech company would be highly advantageous.
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