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Cazoo
Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.
At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail!
Reports to: Director of Technology
Contract Type: Permanent
Location: Hybrid - 4 days a week in office (Richmond, SW London)
We are recruiting for an IT Manager to manage and deliver day-to-day IT operations, ensuring stability, performance, and consistent user support across the business. This is a vital enablement role designed to help all of our teams thrive by providing the technical foundation they need to succeed.
As we navigate our transition into Cazoo, you will play a key part in maintaining our core processes and ensuring operational continuity. Your focus will be on keeping our systems dependable and our people supported, providing a steady hand during this period of business change.
Key Responsibilities
IT Support & Service Management
- Own and manage the internal IT support function and service desk, ensuring effective day-to-day delivery across incident, request, and change processes.
- Track and improve service performance, SLAs, and user satisfaction through continual improvement.
- Manage and optimise the IT service management platform (Freshservice), including ticketing workflows, automation, and reporting.
- Provide hands-on technical support during escalations and high-priority incidents, and mentor IT support staff.
User Lifecycle & Device Management
- Oversee end-to-end onboarding and offboarding, ensuring user accounts, access, and devices are provisioned and deprovisioned securely via a documented JML process.
- Manage procurement and lifecycle of laptops, mobile devices, and peripherals.
- Maintain endpoint management standards using Microsoft Intune, Jamf, and Apple Business Manager across Windows and Apple devices.
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Systems, Infrastructure & Security
- Administer core business systems including Microsoft 365, Google Workspace, Slack, and other SaaS tools.
- Monitor and maintain internal networks, backup solutions, patching, and infrastructure services.
- Support IT policy, access control, endpoint compliance, and audit requirements in line with InfoSec standards.
Vendor & Supplier Management
- Manage supplier relationships, holding third parties accountable to agreed SLAs.
- Support contract renewals, licensing, and commercial management of IT services.
Leadership & Stakeholder Management
- Line manage IT support staff, including 1:1s, performance management, and development.
- Act as the key operational IT contact across the business, communicating clearly with non-technical stakeholders.
What You'll Bring
- Strong experience in IT operations or service delivery, with hands-on responsibility for support and service performance.
- Solid administration experience across Microsoft 365, Google Workspace, and a modern workplace tech stack.
- Hands-on experience with Intune, Jamf, and Apple Business Manager.
- Experience managing third-party suppliers and overseeing SLAs.
- A solid grasp of ITSM principles across incident, request, and change management.
- A proactive, service-first mindset with a passion for continuous improvement and modernising IT operations.
Perks & Benefits
Here’s how we back you:
Financials 💰
- We offer an annual bonus scheme or commission plans for our Commercial team.
- We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
- Quarterly value-led awards with generous cash prizes.
- Referral Bonus: Recommend a colleague, get £2,000.
Work-Life 🏖️
- 25 days (plus bank holidays)
- Hybrid role, two days a week based in our Richmond office
- Family Enhanced leave after 6 months of service:
- Maternity/Pregnant Parent Leave: 20 weeks at 100% pay
- Paternity/Non-birth Parent Leave: 12 weeks at 100% pay
- Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
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Health & Peace of Mind 🏩
- Comprehensive cover so you (and your favourite people) have the care you need.
- AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
- Private GP: 24/7 digital access via Help@Hand.
- Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life Assurance: 4x basic salary covered by Unum.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
Your Growth 🌱
- We hired you for your talent, and we’re committed to helping you expand it.
- Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.
The Extras 🔍
- Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
- Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Free food & drinks in the office.
- We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Diversity & Inclusion at Cazoo & MOTORS
The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.
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