Plaza Premium Group
IT Manager - UK, France & Finland
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About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
You don't need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company, and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas, and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are:
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience that is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances, and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa, etc.
With the future of travel always insight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today. Together, we'll make travel better.
JOB SCOPE
Geographical Scope: UK, France & Finland
Responsible for project management for the delivery of IT capabilities needed in coordination with HQ IT, business partner IT and local vendors (including IT network and infrastructure, and business applications) for all new business development projects such as new outlets opening and new B2B partnership opportunities.
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Responsible for providing a high level of operational availability and stability, high level IT support services to guests and staff as well as coverage for the computer systems, data, either on site or remote, including some evenings, weekends and holidays depending on business needs.
JOB RESPONSIBILITIES
- Lead and manage the IT support team handling L1 & L2 support for cloud platforms and business applications.
- Provide technical leadership in cloud operations (e.g., Azure, AWS, GCP) and enterprise applications (e.g., ERP, CRM, POS, LMS).
- Monitor application performance and ensure timely incident resolution and root cause analysis.
- Manage user requests, incidents, and problems in line with ITIL standards and SLAs.
- Work closely with vendors, cloud providers, and internal stakeholders to manage API integrations, patches, upgrades, and changes.
- Maintain documentation, SOPs, and support knowledge base.
- Support IT security practices related to cloud and application environments.
- Ensure disaster recovery and business continuity plans are in place and tested.
- Conduct regular training and knowledge sharing sessions for the support team.
- Serve as a trusted technology advisor to regional executives, helping them understand technology and matching the demand for technology with supply of resources and capabilities.
- Applications and E-commerce knowledge having B2C and B2B domain experiences.
- Establish business partnerships with Business Line Leaders and Regional Executives by possessing a knowledge of their strategy and involvement in critical strategic planning.
- Manage communications to regional business stakeholders including strategy, project status and IT service delivery performance.
- In collaboration with Regional & HQ IT teams and lead the delivery & support of all IT initiatives (global and local) in the region, ensure proper project management and change control processes are followed, and approved budget are managed, to enable the Region business strategies and plan.
- Oversee the ongoing operations of all IT solutions and services in the region to ensure they meets the needs of the business, and all SLAs are met by ensuring timely problem resolution and providing excellent customer service.
- Install, support and maintain computer hardware, network and software infrastructure as needed.
- Ensure all computer systems are functioning properly including file servers, data backup, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connection.
- Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.
- Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related information.
- Provide training, guidance, and support to end users.
- Perform any ad hoc IT duties as assigned.
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JOB REQUIREMENTS
- Degree holder in Computer Science, Information Technology or related disciplines.
- Minimum 10 years of relevant experience in IT services and project management preferably with hospitality industry experience.
- Proven experience in vendor relationships and services management.
- Proven track record in regional/global implementation projects and offshore vendor management.
- Good organizational, interpersonal and influencing skills.
- Ability to manage a team of global remote resources and vendors.
- A good team player and have strong change management skill and experience.
- Demonstrated effectiveness in working in cross-cultural team with a global mindset.
- Experience working with collaboration tools, such as SharePoint, Confluence, Jira.
- Project Management Professional holders preferable.
- Good communication skills, including verbal and writing skills.
- Positive attitude, Self-motivated, High sense of responsibility.
- Ability to work independently on complex tasks.
- Excellent analytical and problem-solving skills.
- Familiar with Windows operation systems and office applications.
- Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security.
- Fluency in English and Arabic. Egyptian national.
- Flexible to travel.
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