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IT Manager
IT Manager (IT Operations & Infrastructure)
Location: Three sites (Llangadog, Pencader, Longridge)
We are seeking a hands-on, motivated IT Manager to take full ownership of IT operations and support across our three sites. This role offers broad autonomy, requiring you to be the primary IT resource ensuring seamless operations.
Responsibilities
IT Operations & Infrastructure
- Lead infrastructure lifecycle projects.
- Oversee system availability, performance, and security to support business operations.
- Implement and monitor cybersecurity measures in alignment with group standards.
- Administer data backups, disaster recovery, and business continuity processes.
- Manage user accounts, permissions, and licensing.
- Develop and maintain a secure network topology with proper segmentation and segregation.
Vendor & Partner Management
- Act as the primary point of contact for external IT service providers.
- Coordinate service contracts, monitor SLA performance, and escalate issues when necessary.
- Work collaboratively with local and global IT/OT stakeholders to support project implementation.
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Governance & Reporting
- Report directly to the local CFO for site-level activities and budgets.
- Align with the Group IT Manager on global initiatives, standards, and strategy.
- Ensure compliance of local policies with global IT standards.
Qualifications & Experience
Education & Background
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 3–5 years of experience in IT system engineering, IT administration, or IT management.
Technical Skills
- Strong hands-on knowledge of:
- Windows Server
- Active Directory
- Microsoft 365
- Virtualization (Hyper-V/VMware)
- Proven expertise in:
- LAN, WAN, VPN, Wi-Fi
- Firewalls, switches, routing
- Experience with cybersecurity best practices (IT & OT environments).
- Skilled in backup and disaster recovery solutions.
- Comfortable with refreshing IT hardware in a live environment.
- Familiarity with OT environments (PLC, MES, SCADA, shop floor systems) is advantageous.
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Soft Skills
- Strong ownership mentality, with the ability to work independently as the sole IT resource on site.
- Excellent problem-solving and troubleshooting skills.
- Effective communication across production teams, management, and global IT.
- Adaptable and prepared to "roll up your sleeves" to resolve challenges.
- Fluent in English.
Travel Requirement
- Willingness to travel to Pencader and Longridge when needed.
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