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IT Apprentice
We are seeking a motivated and enthusiastic IT Apprentice to join our team in Brentwood, Essex. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.
What you'll do at work
- Provide first-line IT support to staff and users, under guidance
- Assist in setting up and maintaining Windows 11 devices
- Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
- Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
- Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
- Support software installations, patching, and troubleshooting
- Assist with setting up user accounts, email, and permissions
- Document issues and solutions in the IT support system
- Visit local sites (as required) to support hardware or connectivity needs
Where you'll work
Oakfold
Hook End Road, Hook End
Brentwood
CM15 0HA
Apprenticeship Details
Training provider
VELOCITY 1ST LIMITED
Training course
Network engineer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.
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Training schedule
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Your very own career expert that helps elevate your application to the next level.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
More training information
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Essential qualifications
- GCSE in:
- English (grade A*-C/ 9-4)
- Maths (grade A*-C/ 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Familiar with Windows 11
- Basic networking knowledge
- General IT security awareness
Other requirements
Essential:
- Full UK driving licence and own vehicle (site visits may be required)
Desirable but Not Essential:
- Familiarity with Microsoft 365
- Any prior IT support experience (voluntary or paid)
About the company
UK-based provider of managed IT support, cloud solutions, and cybersecurity services for small to medium-sized businesses. The organisation focuses on proactive support, helping clients maintain reliable systems, improve security, and scale their IT infrastructure efficiently. https://eserve.it/ (opens in new tab)
Company benefits
- Hands-on experience in a supportive IT environment
- Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
- Travel expense reimbursement for work-related travel
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The role offers long term security and the opportunity to progress into a permanent position.
Contact information
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Ivana
ivana@velocity-academy.co.uk
The reference code for this apprenticeship is VAC2000027612.
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