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IT Operations Analyst – London (Hybrid, 4 Days In-Office)
About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.
We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
Our offices are located in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, with remote roles available across the US and Europe.
The Role
Key Responsibilities
As an IT Operations Analyst at Watershed, you’ll be our first on-the-ground IT partner for the London office and a key contributor to our global IT operations. This role is about balancing first-level support, governance, and automation to keep our offices running smoothly while empowering your team with modern IT practices.
Core Tasks:
- Serve as the primary on-site IT point of contact for the London office, providing high-touch, in-person support.
- Own employee onboarding and offboarding for the EMEA region—provisioning accounts, staging devices, and ensuring a seamless Day 1 experience.
- Manage device lifecycle and asset management for the London-based fleet, from procurement through retirement.
- Troubleshoot a broad range of IT issues, including:
- macOS environments
- SaaS applications
- Identity & Access (Okta)
- Networking & A/V systems
- Office technology (Wi-Fi, conference rooms, printers, meeting rooms)
- Use AI and agent-based tooling to streamline IT operations, reduce repetitive work, and build self-service experiences for employees.
- Administer and support our core SaaS stack, including:
- Okta
- Iru (formerly Kandji)
- Google Workspace
- Slack
- Notion (and many other tools)
- Partner with the global IT team on:
- Automation projects
- Documentation
- Process improvements
- Help enforce IT security best practices (e.g., multi-factor authentication (MFA), access controls, SOC 2, ISO compliance).
- Escalate complex issues thoughtfully and own them through resolution.
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Who You Are
We’re looking for someone who is:
- Hungry and curious—naturally drawn to solving problems and figuring things out.
- Customer-obsessed—genuinely excited about helping colleagues solve tech challenges.
- Agent-driven automation advocate—excitement about reducing IT toil with smart automation.
- A strong troubleshooter with macOS, MDM (Kandji/Jamf), and SaaS stacks as core skills.
- Comfortable in ambiguous environments—able to take initiative and ship results in a fast-moving startup.
Experience & Qualifications
Essential:
- 2+ years of hands-on IT support or IT operations experience, ideally at a growing tech company.
- Strong troubleshooting skills with macOS environments and modern MDM tooling (e.g., Iru/Kandji, Jamf).
- Fluent across a modern SaaS stack (e.g., Google Workspace, Slack, Notion), with a rapid learning curve.
- Working knowledge of identity & access management, preferably hands-on with Okta (SSO, SCIM, MFA).
- Excited about AI and agent tooling—either personal experience in reducing repetitive work or strong curiosity.
- Experience supporting conference room/AV systems and hybrid meeting setups.
- Ability to communicate clearly with both technical and non-technical colleagues.
- Problem-solving instinct with a track record of independent resolution.
- Thrives in fast-paced, ambiguous environments—comfortable stepping up as needed.
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Nice to Have:
- Scripting/automation experience (e.g., Python, JavaScript, Bash).
- Active experimentation with AI tooling—a project taken from concept to production.
- Familiarity with REST APIs and SaaS integrations.
- Knowledge of employee onboarding/offboarding automation workflows.
- Networking fundamentals: Wi-Fi, VPN, DNS troubleshooting.
- Industry certifications (e.g., Okta, Apple, Google Workspace, ITIL).
- Exposure to compliance frameworks (SOC 2, ISO 27001).
- Experience supporting multi-region or global teams.
Our Culture
Watershed operates a 4-day-in-office model for employees in hub locations to foster collaboration, productivity, and team cohesion. The role requires in-person presence in London for 4 days per week.
The team is weaved into AI tooling—think of IT as a smart partner that anticipates needs and automates mundane processes. The most common issue at Watershed? Non-issues—thanks to proactive automation.
Interview Process
Transparency and fairness are key. Our process includes:
- Introductory discussions with team members to discuss:
- What makes Watershed unique.
- Your experience and passions.
- Role-specific review (e.g., technical, portfolio, or experience-focused calls).
- Final panel either virtual or in-person.
We’re committed to supporting any accommodations needed during the process. Reach out to your recruiter if you’d like adjustments.
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