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IT Operations Engineer – Belfast
TL;DR: We’re looking for a hands-on IT Operations Engineer to help build secure, scalable internal IT at Cloudsmith. The ideal candidate is an operator-builder—comfortable managing day-to-day operations, enhancing systems, and refining processes to ensure scalable, secure, remote-first IT for a growing Series C company.
About Cloudsmith
Cloudsmith is building the operating system for the modern software supply chain. We power a global, fully managed, multi-tenant SaaS platform that helps organizations—from startups to Fortune 500 enterprises—secure, govern, and distribute software artifacts at scale.
Our platform supports 30+ formats and ecosystems, enabling secure CI/CD, developer workflows, security controls, compliance, and software distribution across languages, containers, and operating systems.
Recently, we raised our Series C to accelerate Cloudsmith 2.0, focusing on:
- Deeper artifact intelligence
- Stronger policy and provenance
- Faster package-aware delivery
- Infrastructure built for engineering teams
- AI-driven software factory
By developers, for developers: We prioritise craft, architecture, and enterprise scale.
The Role
As an IT Operations Engineer, reporting into Security, you’ll collaborate with the IT Manager and share operational ownership with the Operations team. You’ll:
-
Run and improve systems sustaining Cloudsmith’s core operations, including:
- Identity and access
- Device management (Apple/Mac ecosystem)
- SaaS tools
- Collaboration platforms
- Procurement
- Provisioning
- Patching
- Support workflows
- Audit evidence
-
Ensure IT is secure-by-default, scalable, and reliable for a remote-first, tech-driven, growth-stage company.
-
Automate repetitive tasks, enhance service quality, and provide occasional hands-on IT support where needed.
Key Responsibilities
Operations & Administration
- Manage core IT systems: identity, device lifecycle, collaboration tools, service desks, and SaaS administration.
- Own and automate end-to-end Joiner-Mover-Leaver workflows across user access, identity, devices, asset provisioning, and licensing.
- Support secure endpoint management via:
- MDM/Intune/Jamf (focus on Apple ecosystem)
- Encryption, patching, device posture checks, remote lock/wipe, and lifecycle controls.
- Maintain access controls, role-based access, audit trails, and least-privilege practices.
Infrastructure & Security Compliance
- Assisten with procurement, provisioning, inventory, and hardware/software lifecycle management.
- Coordinate with vendors and manage software licensing, renewals, and tracking.
- Support IT audits, disaster recovery, and business continuity planning with Security & Operations teams.
- Help gather technical evidence for SOC 2, ISO 27001, and EU AI Act compliance.
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Support & Automation
- Provide backup/escalation support (e.g., device readiness, meeting-room tech, networking, events).
- Build automation scripts, runbooks, and self-service workflows to reduce manual work.
- Improve IT service delivery for a global, distributed team, including:
- Issue triage
- Root cause analysis
- SLA adherence
- Self-service tooling
Measurement & Improvement
- Track key metrics—such as:
- Request volume & SLAs
- Provisioning time
- Patch coverage
- Access review completeness
- Self-service adoption
- Employee satisfaction
Understanding of the Role
This is not a pure security role. The goal is to build functional, secure, and predictable IT infrastructure for a high-growth team, prioritising: ✅ Service reliability ✅ Operational efficiency ✅ Secure-by-default expectations ✅ Remote-first usability
Key Skills
Operational Expertise Requires
- 2+ years in IT Operations in SaaS, tech, or remote-first environments.
- Hands-on experience with:
- Endpoint management (MDM, Intune, Jamf, Iru)
- Secure device life cycles (encryption, patching, device accountability)
- Identity & access management (Okta, Entra ID)
- SaaS provisioning (Slack, Google Workspace, Atlassian, GitHub)
- Joiner-Mover-Leaver workflows, access reviews, least-privilege principles.
- Strong automation mindset: Always looking to reduce repetitive work via scripting or tool leveraging.
- Deep understanding of operational risk, employer experience, cost management, and effective hand-over processes.
Technical Tooling (Familiarity is Useful)
- Identity Providers: Okta, Entra ID
- MDM/Device Lifecycle: Jamf, Iru, Kandji, Intune
- Collaboration: Google Workspace, Slack, Atlassian
- SaaS Admin & Procurement: ServiceNow, Jira (or ITSM/asset tools)
- Key Cloud Basics: AWS, networking, VPN, DNS
Nice to Have
- High-growth company IT scaling experience (startups, pre-IPO, or publicly traded).
- Zero Trust/remote-first security norms implementation.
- SOC 2/ISO 27001/Audit experience (especially logging, evidence trails).
- DevOps or engineering workflow integration.
- Certifications (ITIL, SEC+, CISSP, etc.) optional but helpful.
What Makes Our Culture Crucial
Operators Ownership
You embrace troubleshooting, transparency, and operationalriday work.
Builder Mindset
You protect time by automating workflows, reducing bottlenecks, and delivering scalable improvements.
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Your very own career expert that helps elevate your application to the next level.
Secure Enablement
Security is inevitable. You make improvements usable, low-friction, and safe for colleagues.
Service Focus
Your goal is not just ticket resolution—it’s ensuring a smooth, predictable experience via reliable processes.
Calm Execution
When systems break, work critically under pressure without losing composure.
Collaboration Without Ego
You remove friction for others: Ning Inform’s, Newly Nodes, or loading Roam.
Impact & Growth
This role directly shapes Cloudsmith’s growing IT foundation.
As we scale with AI-driven supply-chain tools, internal infrastructure must evolve to support: 🔹 Better automation 🔹 Stronger security 🔹 More accountability 🔹 Clearer knowledge-sharing
Your scope and autonomy will grow as Cloudsmith matures. You’ll drive the IT roadmap, influence security standards, and help define best practices for a Series C engineering team.
Benefits
Location & Work Environment
- City: Belfast, Northern Ireland
- Location Flexibility: Work remotely 直饬 with occasional required HQ attendance (e.g., onsite support, team events, all-hands, annual planning).
- Teams & Culture: We thrive on cross-collaboration, especially with Security & Operations.
Compensation & Legal
- Equity & Salary: Competitive offering tailored to experience.
- Location Requirement: Must live in or commutable of Belfast, UK. You do not require visa sponsorship.
Wellness & Curiosities
- Extended Health: 7/10 Health care (including dental & vision).
- Flexible Hours/Work-: Asynchronous first.
- Generous Leave: Exceptional PTO and parental/ well-being allowances.
- Professional Development: Candidates should Penärski towardsретаributions forీtesting books, c breeds and conferences.
Company Culture
🔹 HQ Space: Equipped for workshops, team away days, or improm noiseful maker sessions. 🔹 Technical Access: Reliance on Gator, Woking Sessions, slip worker project.
🔸 Sounders Internet: Blending collaboration with trust—we focus on mission, not hours. 🔸 Coming Curve: Squirrupsy with problems (from fix and RFCs to secrets engineering).
Equal Opportunities
Cloudsmith welcomes diverse applicants.
We commit to fair evaluation—no biases are tolerated, regardless of race, gender, religion, age, ability, or background. We work hard to champion inclusively and respect individual expression.
Next Steps (if you match this perfectly)
Happy hunting! We’d love to see your incurred impact stories and skills in AI-driven infrastructure.
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