Robert Walters
IT Operations & Security Engineer
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IT Operations & Security Engineer
IT Operations & Security Engineer to manage the IT infrastructure, cloud services, and cybersecurity environment. Hands-on technical expertise with operational leadership, vendor management, and security best practice to ensure the systems remain secure, resilient, and highly available. This is a hands-on technical role requiring strong experience across Microsoft technologies, virtualisation, networking, cybersecurity, and IT operations.
About the Role
We are seeking an experienced IT Operations & Security Engineer to manage and enhance the IT infrastructure, cloud services, and cybersecurity environment. This role combines hands-on technical expertise with operational leadership, vendor management, and security best practice to ensure the systems remain secure, resilient, and highly available.
The successful candidate will play a key role in supporting and improving the organisation's Microsoft cloud and on-premises infrastructure, delivering infrastructure and security projects, maintaining disaster recovery capabilities, and ensuring compliance with industry best practices.
This is a hands-on technical role requiring strong experience across Microsoft technologies, virtualisation, networking, cybersecurity, and IT operations.
Occasional travel to the London office and other business locations, together with occasional out-of-hours work for planned maintenance or major incidents, will be required.
Key Responsibilities
IT Operations
- Manage and oversee third-party vendors responsible for supporting Azure, Microsoft 365, servers, networks, storage, and end-user infrastructure.
- Monitor system performance, capacity, and availability, identifying and implementing improvements.
- Deploy, configure, maintain, and patch cloud and on-premises infrastructure.
- Administer Microsoft Entra ID (Azure Active Directory) and Identity & Access Management (IAM).
- Manage Microsoft Hyper-V virtualisation environments.
- Automate operational tasks using PowerShell and scripting tools.
- Manage backup, disaster recovery, and business continuity processes.
- Troubleshoot and resolve infrastructure, server, networking, and hardware issues.
- Deliver infrastructure, cloud, cybersecurity, and disaster recovery projects.
- Maintain hardware, software, and asset inventories.
- Ensure adherence to ITIL Incident, Change, and Problem Management processes.
- Deputise for the Head of Information Services when required.
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Cyber Security
- Monitor, investigate, and respond to security alerts using SIEM, EDR, Microsoft Defender, or equivalent platforms.
- Perform vulnerability assessments and oversee remediation activities.
- Configure and manage enterprise firewall solutions.
- Manage endpoint security, email security, and cloud security controls.
- Implement and maintain cybersecurity policies, standards, and technical controls.
- Support Cyber Essentials Plus compliance and contribute towards ISO 27001 and NIST best practice.
- Lead root cause analysis following security incidents and implement corrective actions.
- Evaluate and implement new infrastructure and security technologies.
Collaboration & Governance
- Work closely with internal teams and third-party technology partners.
- Provide technical guidance and mentoring to colleagues.
- Support audits, security awareness initiatives, and risk assessments.
- Produce and maintain accurate technical documentation.
- Recommend and implement continuous service improvements.
Essential Skills & Experience
Candidates must have:
- Strong hands-on Microsoft Azure administration and support experience.
- Strong experience managing Microsoft Hyper-V environments.
- Hands-on experience configuring, managing, and troubleshooting enterprise firewall solutions (Fortinet, Palo Alto, Cisco, Sophos, Check Point, or similar).
- Experience administering Microsoft Entra ID (Azure Active Directory) and Identity & Access Management (IAM).
- Strong Microsoft 365 administration experience.
- Experience supporting Windows Server environments.
- Experience managing hybrid cloud and on-premises infrastructure.
- PowerShell scripting and automation.
- Strong networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching.
- Experience with backup technologies, disaster recovery, and business continuity planning.
- Experience with vulnerability management, patch management, endpoint security, and Microsoft Defender.
- Experience using SIEM and EDR security monitoring platforms.
- Strong understanding of ITIL Incident, Change, and Problem Management.
- Experience managing third-party vendors and managed service providers.
- Excellent troubleshooting and analytical skills.
- Excellent written, verbal, and documentation skills.
- Ability to prioritise multiple tasks and work effectively under pressure.
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Desirable Qualifications
- ITIL Foundation Certification.
- Microsoft Azure Administrator Associate (AZ-104) or equivalent.
- Microsoft Security certifications (SC-200, SC-300, AZ-500).
- Cisco CCNA or equivalent networking certification.
- CompTIA Security+, CISSP, or equivalent cybersecurity certification.
Personal Attributes
- Strong ownership and accountability.
- Excellent organisational and time management skills.
- Calm and methodical approach to problem solving.
- Excellent communication and stakeholder management skills.
- Proactive and continuously seeking service improvements.
- Strong customer focus with a collaborative working style.
Benefits
- Salary: £70,000 per annum
- Hybrid working
- Pension scheme
- Annual leave entitlement
- Professional training and certification support
- Employee wellbeing programme
- Opportunity to work with modern Microsoft cloud and cybersecurity technologies
- Collaborative and supportive working environment
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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