Cohere
IT Operations Specialist (12 month contract)
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IT Operations Specialist (12 month contract)
Who Are We?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises building AI systems. We believe our work is instrumental in the widespread adoption of AI and are looking for passionate individuals to join us.
Our team—consisting of researchers, engineers, designers, and more—obsesses over what we build, contributing to increasing the capabilities of our models and driving value for our customers.
We are a global technology company with offices in Toronto, San Francisco, London, New York City, Montreal, Seoul, Germany, and Paris. This role is an onsite position based in the London office.
An IT Operations Specialist
As an IT Operations Specialist, you will be the primary support point of contact for the UK Cohere office. This role supports global IT operations, including first-line assistance for employees worldwide.
Responsibilities
- Be the primary support contact for the UK Cohere office
- Provide first-response support for all IT requests from Cohere employees globally during your shift
- Diagnose, troubleshoot, and resolve hardware and software problems
- Train employees in our tools and systems (Google Workspace, Slack, Notion, etc.)
- Collaborate with the People Ops team to smoothly onboard and offboard employees
- Order and track laptop shipments globally for new hires and returns
- Oversee in-office networking and A/V requirements, continuously optimizing and improving the setup
- Maintain inventory of IT equipment (cycle counts, purchasing, etc.) for local and remote employees
- Update and document IT procedures and standard operating procedures (SOPs)
- Provide first-level support for office WiFi networks (routers, switches, WAPs)
- Offer premium support to C-suite stakeholders
- Deliver on-site A/V support for events (podcasts, conference calls, microphones, speakers)
- Navigate agile priorities, balancing needs like laptop troubleshooting, remote device fleet monitoring, video conference assistance, and new hire onboarding
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Ideal Candidates
You likely align with this role if:
- You have frustrated success in supporting Mac Workstations, Google Workspace, and Slack
- You have expertise in Okta, preferably certified as an Okta Certified Professional or Administrator
- You possess scripting experience (e.g., Python, PowerShell)
- You’re knowledgeable about cybersecurity best practices and data protection regulations (GsDD)
- You’re a technology enthusiast who loves tinkering
- You’re comfortable with Google Meet support, Crestron, room schedulers with a solid networking foundation (Wi-Fi, routers, and switches)
- You thrive in high-energy environments and love solving technical challenges
- You’re organized, proactively thoughtful, and eager to document processes
- You clearly communicate and understand customer service (enabling end-users)
Welcome to Cohere: A Great Place to Work
Cohere’s Full-Time Employees enjoy:
Health & Well-being
- Weekly $75 lunch stipend (or equivalent in local currency)
- Comprehensive health and dental coverage, including a standalone relax budget for mental health
- Retirement matching: RRSP matching or 401k contributions, as applicable, and access to UK pensions
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Personal & Professional Growth
- Parental leave relocation: A 100% top-up for up to six months, available to either parent
- Enrichment stipend: Annual benefits for
- Arts & culture
- Fitness & wellness
- Time with family/friends/team
- Improvement credits for workspace upgrades
- Education & learning stipend for attending conferences, courses, or coaching programs
Work-life Balance
- Paid time off: Six weeks annually (30 working days!)
- A travel budget to visit other offices (if remote)
- An annual company offsite with team activities
- For those not near Cohere office: A remote connection benefit so you can work from other spaces
- $500 home office stipend for setting up your workspace
How & Where We Work
Cohere operates in a remote-first culture, with offices in Toronto, San Francisco, New York City, London, Paris, and Montreal.
For those onsite:
- A daily lunch program
- Plentiful snacks & drinks provided throughout the day
- Group get-togethers and events to strengthen community
For those remote work:
- A co-working credit to join spaces in your city
Accommodations Available: We strive for inclusivity and welcome applications from all backgrounds. If you require** accommodations during the application process**, please complete our [Accommodations Request Form](subject بتلك رابطية).
We may use AI-enabled screening tools during recruitment. These tools are designed to help recruiters identify highly qualified candidates. Neither AI filtering nor scoring impacts the decisions made by your interviewer.
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