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IT Placement Student
Location: Belfast
Workplace: Hybrid
The Opportunity
An exciting opportunity has arisen for an ambitious placement student to join our IT team in supporting our Baker McKenzie Belfast Centre! This opportunity is ideal for students who are on track for a 2:1 degree or above, which includes technology-related modules.
As part of this role, the individual will support the IT team with a range of generalist IT administration tasks and projects and gain exposure to the workings of an IT function within a global law firm.
Working At Baker McKenzie
Baker McKenzie is the world’s leading law firm, with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services.
We offer one of the best workplace benefits packages in the business, including:
- Comprehensive private health cover
- Income protection
- Life assurance
- A full employee assistance plan
These, along with a host of other benefits, make us one of the most desirable companies to work for in Belfast.
We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.
Main Responsibilities
- Perform hands-on fixes, including:
- Installing and upgrading software
- Installing hardware
- Managing mobile devices
- Supporting video conference equipment and software
- Configuring applications
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Own and drive issues to resolution, including escalation to specialized resources within the broader IT organization
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Remain engaged on issues until resolution
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Provide technical support for client facilities such as:
- Video conferencing
- In-room systems
- Audio conferencing services
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Participate in improvements as they relate to the on-site IT environment
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Serve as an advocate for the organization’s information security management system (ISMS)
- Assist customers to work efficiently within the ISMS framework
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Test fixes to ensure problems have been adequately resolved
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Perform post-resolution follow-ups to customer requests
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Evaluate documented resolutions and analyze for ways to prevent future problems
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Field incoming requests from customers via:
- Telephone
- Instant messaging applications
- Courteous manner expected
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Build rapport with customers
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Perform preventative maintenance, including:
- Checking and cleaning workstations
- Printers
- Peripherals
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Prioritise and escalate problems (when required)
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Record, track, and document problem-solving processes, including:
- All successful and unsuccessful decisions made
- Actions taken, through to the final resolution
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Apply diagnostic utilities to aid in troubleshooting
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Access:
- Software updates
- Drivers
- Knowledge bases
- Frequently asked questions (FAQ) resources on the Internet to aid in problem resolution
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Understand the essential responsibilities of the position and work continuously to build and improve the skills necessary to be proficient in the role
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Support, operate, and maintain AV equipment for live meetings and events
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Provide support and demonstrate expert knowledge of:
- Online webinar tools
- Applications
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Act as a backup trainer when requested
Skills And Experience
- An undergraduate degree (on track for a 2:1 or above) in any subject that includes technology-related modules; we will assess this based on grades from your most recently completed academic year
- An undergraduate university student seeking to undertake a third-year work placement; experience is not required
Must demonstrate:
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Knowledge of computer hardware
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Proficiency in using Microsoft 365:
- Outlook
- Word
- Excel
- PowerPoint
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Excellent written and spoken communication skills
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Ability to work collaboratively as part of a team, while also working autonomously and proactively when required
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Ability to demonstrate flexibility and adaptability in a dynamic environment
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A high level of attention to detail
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Strong organisational skills, including the ability to manage conflicting priorities effectively in a busy role
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