IT Procurement & Process Lead

About the Role

The IT Procurement & Process Lead is responsible for strategically sourcing, negotiating, and managing the acquisition of technology products and services to enable the organisation’s digital operations. This role ensures IT procurement activities deliver best value, compliance, and operational continuity, while aligning with the organisation’s technology roadmap and financial objectives. Additionally, the role holder will maintain all IT Department processes within the company’s process mapping software application.

This position is crucial for business continuity, requiring the management of key contracts—including IT Communications, Office 365 services, Telephony, and mobile telephony—to guarantee timely payments and prevent service disruptions.

Responsibilities and Accountability

• Lead end-to-end procurement for:
  • Hardware
  • Software
  • Cloud services
  • Telecoms
  • IT professional services
• Contract & Vendor Management:
  • Negotiate commercial terms, pricing, SLAs, and contract conditions
  • Manage contract renewals, amendments, and lifecycle tracking
  • Monitor supplier performance against KPIs and escalate issues
  • Ensure alignment with corporate governance, processes, and standard terms
• Maintain and review IT supplier and contract data within the contract management system
• Collaborate with Finance and IT leadership to forecast IT procurement spend
• Support vendor risk assessments and ensure compliance with:
  • Security
  • Legal
  • Regulatory requirements (including ISO 27001 and GDPR fundamentals)
• Act as the process lead to improve efficiency by ensuring teams can:
  • Gather, analyse, store, and share knowledge
  • Reduce redundant learning
  • Work closely with IT Service Delivery and Operations Leads to maintain the Knowledge Base
• Serve as CSI (Continual Service Improvement) Lead:
  • Manage and improve all IT processes
  • Work with IT teams to ensure processes are up-to-date and fit-for-purpose
  • Measure performance of IT processes and enhance efficiency
  • Liaise with the Service Delivery Manager to ensure proper process execution
• Improve asset and configuration management processes
• Identify opportunities for efficiencies across all areas of responsibility
• Evaluate and improve processes using knowledge of procedures, operational experience, and IT management guidance
• Consolidate purchasing activities to achieve maximum value in alignment with:
  • Departmental requirements
  • Business plans
  • Budget constraints
• Utilise negotiation experience and skills as a core requirement