Rhenus Logistics
IT Project Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Project Service Manager
Your Benefits
-
Continuous Training Sharpen your skills and advance your expertise with our professional development programs.
-
Great Team It’s truly the people that make the difference — and with us, you’ll join the best team around.
-
Flat Hierarchies Get straight through to the decision-makers with our streamlined organizational structure.
-
Room for Innovation Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
-
Events From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
-
Quick Decision Processes Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Job Description
What You Can Expect
- Hours: Monday to Friday, 08:30–17:00 (30-minute unpaid break)
Project Delivery & Execution
- Lead regional WMS implementation and migration projects from initiation to go-live, ensuring delivery within scope, timeline, cost, and quality standards.
- Translate portfolio priorities and project objectives into structured execution plans, milestones, and delivery commitments.
- Proactively manage project risks, dependencies, issues, and escalations, ensuring timely intervention and sound decision-making.
- Safeguard delivery quality by maintaining visibility on progress, bottlenecks, deviations, and corrective actions.
- Ensure outcome-oriented execution, balancing standardization, customer needs, and operational feasibility.
People Leadership & Team Management
- Lead and manage a team of functional and technical consultants/project-assigned specialists within the Regional Implementation Centres (RIC) structure.
- Plan, allocate, and rebalance resources across projects in line with priorities, capacity, competencies, and delivery commitments.
- Drive performance, accountability, and behaviours aligned with a high-performing project delivery culture.
- Provide coaching, feedback, evaluation, and development guidance to team members.
- Support capability development and succession readiness by identifying skills, experience, and role maturity gaps.
Portfolio, Demand & Capacity Management
- Maintain an up-to-date regional project pipeline with clear visibility on demand, status, capacity, and execution outlook.
- Structure and translate incoming business demand into realistic planning scenarios (countries, business development, regional stakeholders).
- Align priorities, resource needs, sequencing, and delivery trade-offs with the Head of RIC NW.
- Create transparency on workload, consultant utilization, and execution constraints to support prioritization and governance decisions.
- Contribute to regional planning cycles and master planning by ensuring project demand and delivery capacity are aligned.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Collaboration With the WMS Architect
- Work closely with the WMS Architect to ensure solution designs translate into executable and realistic project plans.
- Safeguard operational handover from design to implementation; ensure the team understands scope, dependencies, and design intent.
- Identify and address execution risks or delivery gaps together with the WMS Architect.
- Maintain project momentum, remove obstacles, and protect project outcomes without undermining design governance.
Stakeholder & Partner Management
- Act as the key regional IT counterpart for project execution towards country IT teams, business stakeholders, Business Development, Engineering, Group IT, and BY Competence Center.
- Build effective cross-functional working relationships to ensure timely decisions, aligned expectations, and executable projects.
- Establish clear governance and escalation paths for cross-functional decisions.
- Facilitate alignment between business expectations, solution direction, and delivery capability.
- Represent the RIC perspective in regional/cross-functional discussions on capacity, risk, and execution readiness.
Migration & Transformation Delivery
- Lead migration from legacy/sunset systems to WMS platforms and related applications.
- Ensure structured, repeatable, and controlled migration execution across design, preparation, testing, cut-over, and stabilization phases.
- Safeguard delivery readiness across systems, environments, data, interfaces, and team capabilities.
- Drive predictability in transformation programs through disciplined planning, issue resolution, and follow-up.
- Ensure transitions contribute to a scalable, low-complexity application landscape.
Governance, Standards & Ways of Working
- Ensure adherence to Rhenus governance principles, methodologies, templates (e.g., JIRA), and tooling standards.
- Promote disciplined execution through structured planning, reporting, issue management, and decisions.
- Drive consistent project controls, deliverables, and quality checkpoints across the regional portfolio.
- Escalate major risks, deviations, or constraints factually and timely to the Head of RIC NW.
- Embed a project-driven, performance-oriented culture across the delivery organisation.
Continuous Improvement & Value Orientation
- Continuously improve delivery predictability, efficiency, and transparency across project services in the RIC.
- Identify improvement opportunities in staffing, planning, governance, and delivery methods and translate them into action.
- Contribute to the professionalisation of regional project services by standardising best practices.
- Enhance effectiveness and business value of migration and transformation initiatives.
- Support the Head of RIC in monitoring key delivery indicators and scaling value from projects.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Support to Business Development & Pre-Project Activities
- Assist Business Development in shaping feasible customer solutions and approaches.
- Provide delivery insights on timelines, resources, risks, and feasibility during pre-sales/preparation phases.
- Ensure project approaches are realistic, scalable, and aligned with capabilities and standards.
- Strengthen customer proposals with reliable delivery assumptions.
Key Deliverables
✅ Successful delivery of regional WMS implementation and migration within scope, quality, timeline, and cost. ✅ Transparent and up-to-date regional project pipeline with clear status and delivery outlook. ✅ High-performing, capable project services team with defined priorities and development direction. ✅ Reliable execution of migrations and transformations to target platforms. ✅ Consistent application of standards, methods, governance, and reporting across the RIC. ✅ Improved predictability, efficiency, and maturity in regional projects and resource planning. ✅ Strong collaboration between execution, architecture, business stakeholders, and governance.
What You Bring
Required Skills & Experience
- University degree (or equivalent) in information technology, logistics, industrial engineering, or a related field.
- 5–10 years of IT project delivery experience, ideally in WMS, logistics, warehouse automation, or complex application environments.
- Proven leadership in managing teams (allocation, coaching, performance steering).
- Track record in implementation, migration, transformation, or multi-site project environments.
- Deep understanding of business processes, IT applications, integrations, and operational execution.
- Strong stakeholder management and communication across business, IT, and management.
- Experience in matrix organisations and multi-country delivery structures.
- Pragmatic, structured, and high-pressure resilient with an outcome-driven mindset.
- Fluent English; intercultural awareness for cross-country, multi-functional collaboration.
Attitude & Mindset
- Acts as a delivery-focused leader, balancing structure, ownership, and clear expectations.
- Builds strong, accountable teams fostering collaboration and continuous learning.
- Ensures quality and momentum in projects with pragmatic discipline.
- Communicates transparently and decisively, escalating issues early.
- Focuses on sustainable outcomes rather than short-term fixes.
- Demonstrates resilience and adaptability in a dynamic environment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills