RHP Group
IT Service Delivery Analyst
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What we offer
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
Download full job description here.
As the IT Service Delivery Analyst, you’ll provide first and second-line IT support to colleagues across the organisation, delivering high quality technical assistance and ensuring a positive customer experience. You’ll have a strong technical background, excellent communication skills and a customer-focused approach to resolving IT issues.
You will diagnose, troubleshoot and resolve hardware, software, and network issues, ensuring all service requests are logged, tracked, and resolved within agreed service level agreements. You will also perform routine maintenance and support tasks and assist with testing and deployment of new IT systems and technologies.
You will have previous experience in an IT support role, with strong analytical and problem-solving skills, and a good understanding of IT support processes and best practice. You’ll be highly organised, with excellent attention to detail, effective time management skills and the ability to manage competing priorities while delivering excellent customer service.
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When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now!
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment
Connect with what you’ll do
In the role you’ll:
- Provide first and second-line IT support to end-users within the organisation.
- Respond to IT service requests in a timely manner and escalate issues where necessary.
- Troubleshoot and resolve IT-related issues, including hardware, software, and network problems.
- Provide technical assistance to end-users with software applications, operating systems, and mobile devices.
- Ensure that all IT service requests are logged, tracked, and resolved within agreed service level agreements.
- Identify, analyse, and resolve IT-related incidents and problems.
- Perform routine maintenance and support tasks, including system backups, software updates, and hardware upgrades.
- Assist in the testing and deployment of new IT systems and technologies.
- Maintain accurate and up-to-date documentation of IT service requests, incidents, and problems.
- Provide end-user training and support on IT-related topics.
Connect with how you’ll do it
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We’re looking for someone with experience of:
- Previous experience in IT support or a related field
- Excellent customer service and communication skills
- Strong analytical and problem-solving skills
- Good knowledge of IT support processes and technologies, including Windows operating systems, Microsoft Office applications, mobile devices, and network infrastructure
- Ability to work independently and in a team environment.
- Strong attention to detail and time management skills
It’d blow us away if you had:
- ITIL Foundation certification
The key behaviours we expect in the role include:
- Role model our values of We Know our stuff/We Make it happen/We care
- Take ownership, show resilience, and deliver high-quality solutions with sound technical judgement.
- Think strategically, considering the wider technology landscape, dependencies, and the long-term impact of all service delivery decisions.
- Act with integrity, build trusted relationships and collaborate effectively across Technology and the wider business.
- Stay organised, adaptable, and curious, continually looking for ways to improve our IT capability.
- Deliver on commitments, resolve issues proactively and communicate confidently with both technical and non-technical audiences.
- Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.
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