Matchtech
IT Service Delivery Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Company
Matchtech is working with a company who manufacture and operate uncrewed autonomous drones that provide an essential logistics platform and solution within the mail and parcel, humanitarian assistance, defence, and environmental sectors. Operating at the forefront of uncrewed, autonomous aviation industry.
About the Role
Sitting within the IT team, this role is responsible for IT Service Delivery. The key functions of this role:
Responsibilities
- Responsible for ensuring the reliable, secure, and high-quality delivery of IT services across the organisation.
- You will oversee day-to-day service operations, manage suppliers, lead service improvement initiatives, and act as the key point of contact for stakeholders who depend on stable IT services.
- This role ensures that IT services remain aligned with business needs, operational priorities, and industry best practice.
- Manage the Service Delivery team.
Service Operations & Performance
- Lead end-to-end IT service delivery.
- Oversee incident, problem, change, and release management processes.
- Ensure major incidents are managed effectively, with clear communication and timely resolution.
- Produce regular service performance reports for leadership and stakeholders.
Stakeholder Engagement
- Act as the interface between IT and business teams, ensuring service expectations are understood and met.
- Build strong relationships with internal teams, senior leaders, and external partners.
- Translate business requirements into actionable service improvements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Governance, Compliance & Security
- Ensure IT services comply with organisational policies, industry standards, and regulatory requirements.
- Maintain accurate service documentation, configuration records, and asset inventories.
- Support audits, risk assessments, and business continuity planning.
Continuous Improvement
- Identify opportunities to enhance service reliability, efficiency, and user experience.
- Lead service improvement initiatives across IT operations.
- Promote proactive monitoring, automation, and modern service-management practices.
Other responsibilities as agreed with your Manager
- Conduct yourself in a professional manner at all times in accordance with the company expected behaviours and values.
- Work in accordance with company policies, procedures, and guidelines.
- Act always in a safe manner and in support of our Health and safety agenda.
Qualifications
- Right to work within the UK.
- Ability to travel abroad to EU and non-EU territories.
- Ability to hold a security clearance.
Required Skills
- Proven experience in IT service delivery, service management, or IT operations leadership.
- Excellent communication and stakeholder-management skills.
- Strong analytical and problem-solving abilities, with a focus on root-cause resolution.
- Ability to work under pressure and manage competing priorities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Personal Qualities
- Ability to deliver at pace.
- Communicating and Influencing.
- Working Together.
- Making Effective Decisions.
Preferred Skills
- Experience in IT service delivery or service management within an engineering organisation.
- Understanding of MOD customer expectations, secure environments, and defence contracting.
- Experience in complex, multi-site, or regulated environments.
- Understanding of Agile/DevOps delivery models.
- Experience with cloud services (Azure, AWS, M365).
- Understanding of Engineering toolsets.
Other
The above is only an outline of the tasks, responsibilities, and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Professional Development
You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location