Addition
IT Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Service Delivery Manager
Join a well-established organisation where technology plays a key role in driving business success. This is an opportunity to lead operational IT delivery, shape service excellence, and build strong relationships across the business while managing a talented technical team.
Role Overview
- Location: Surrey (Hybrid)
- Industry: Energy
What You’ll Be Doing
- Lead the day-to-day delivery of IT services, ensuring a high standard of operational support across the business.
- Manage and develop a team of developers and systems analysts, providing coaching, direction, and performance support.
- Act as the main operational contact between IT and business stakeholders, resolving escalations and ensuring clear communication.
- Oversee third-party suppliers and managed service providers, ensuring SLAs and service standards are consistently achieved.
- Coordinate major incidents, problem management, and root cause investigations to minimise business disruption.
- Drive service improvements, operational efficiencies, and continuous enhancement of IT processes.
- Manage release, change, and application management activities while maintaining robust documentation.
- Work closely with internal technology leaders to ensure projects and business-as-usual priorities are effectively balanced.
- Support governance, compliance, and security initiatives, including audit readiness and operational risk management.
- Contribute to budgeting, vendor performance reviews, and wider IT operational planning.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Main Skills Needed
- Previous experience in an IT Service Delivery, IT Operations, or Service Management leadership role.
- Proven people management experience within technical teams, including developers and systems analysts.
- Strong supplier, vendor, and contract management skills.
- Experience managing incident, problem, and change management processes.
- Good understanding of software development lifecycles and modern delivery practices.
- Working knowledge of tools such as Jira, Confluence, and GitHub.
- Familiarity with Microsoft technologies including .NET, SQL, and the Power Platform.
- Excellent stakeholder management and communication skills with the ability to influence at all levels.
- Ability to prioritise workloads, manage competing demands, and take ownership of operational delivery.
- ITIL certification or experience within regulated industries would be advantageous.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What’s in It for You
- Competitive salary and benefits package.
- Profit share scheme.
- Enhanced pension contribution.
- Private medical insurance.
- Life assurance and income protection.
- Enhanced annual leave options.
- Birthday day off.
- Career development and progression opportunities.
- Access to online learning and professional development resources.
- Modern office environment with a collaborative culture.
- Complimentary breakfast, fresh fruit, and snacks.
- Regular social events and company celebrations.
- Hybrid working with the opportunity to make a real impact within a supportive IT leadership team.
Ready for something better? You know what to do.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location